Customer Service Executive - Linares Branch

Description

Job Summary: We are seeking a Customer Service Executive to advise Isapre affiliates and beneficiaries, providing comprehensive solutions and managing campaigns to ensure high-quality service. Key Responsibilities: 1. Advise affiliates and beneficiaries with comprehensive health solutions 2. Manage operational and additional benefits campaigns 3. Ensure compliance with management and retention indicators At NUEVA MASVIDA, our purpose is to provide people with the best possible access to healthcare services so they can enjoy a healthy and fulfilling life. If commitment to people's health is among your core values, professional challenges motivate you, and you seek innovation in your work, we have an opportunity for you: We are looking for our next **Customer Service Executive \- Linares Branch** **What would be your main responsibilities?** * Advise Isapre affiliates and beneficiaries by offering and delivering comprehensive solutions from both a service and commercial perspective: on one hand, supporting processes related to the use of their health plan; and on the other, offering products designed to improve people's quality of life according to their life stage and needs. * Ensure compliance with management indicators regarding Service Levels, productivity, sales of complementary benefits, and affiliate retention. * Manage campaigns related to operations as well as additional benefits and products. * Respond to requirements to guarantee high-quality service on behalf of the company, in accordance with standards defined by management and current legal regulations. **Qualifications:** * Education Level: Completed Secondary Education, Medium-Level Technical Training, or Higher-Level Technical Training. * Academic Background: Related fields of study. * Knowledge: General knowledge of the healthcare sector / ISAPRES (non-exclusive). * Computer Skills: Microsoft Office suite. Basic computer literacy. * Other Requirements: Courses in sign language and inclusive communication (non-exclusive). **Experience:** * Prior experience in customer service roles. Ideally in similar sectors, clinics, medical services, etc. ***This job posting complies with Law No. 21\.015, which promotes the inclusion of persons with disabilities in the labor market.*** **What benefits will you receive as part of our team?** * A multicultural company promoting inclusion and committed to Proximity, Excellence, Profitability, and Sustainability. * We promote quality of life and work toward goal-oriented outcomes. * Supplementary health insurance (50% employee contribution, 50% company contribution). * Exclusive wellness partnerships. * Flexible time: Points available to request half-day benefits. * Year-end bonus for National Holidays and Christmas. * Enjoy summer (subject to demand) **Variable Commissions** 1\.\- Variable Bonus for Customer Service Executives 2\.\- Commission for Subscription of Additional Benefits 3\.\- Commission for Positive Difference (PD) in Total Contribution Payable 4\.\- Commission for Subscription of Active Health Benefit Contracts 5\.\- Commission for Payroll Processing of Contributions 6\.\- Commission for Contractual Modifications with Positive Difference to the Surplus Group 7\.\- Commission for Collection of Contribution Arrears with Contribution Surpluses 8 \- Guaranteed Bonus: A guaranteed bonus will be paid for the first month starting from the hire date, prorated based on time worked, with a taxable value of $90,000 (ninety thousand pesos). This bonus replaces item #1 of the variable commissions, i.e., "Variable Bonus for Customer Service Executives". **\- Working Hours: Monday to Thursday, 08:30 to 17:55 hrs; Friday, 08:30 to 16:35 hrs.** Employment Type: Full-time Work Location: On-site