Collection Coordinator

Description

Position Summary: We are seeking a Collection Coordinator to manage and supervise large-scale unidentified collection processes, ensuring their proper allocation and regulatory compliance. Key Highlights: 1. Manages and supervises large-scale collection processes 2. Coordinates with suppliers and external entities 3. Leads continuous improvement initiatives and change management **Job Description** ---------------------- At AFP PlanVital, we work to become lifelong partners for our affiliates and pensioners, developing solutions that ensure efficient, timely, and reliable management of their pension funds. We are part of the Generali Group, with over 193 years of international experience. We are looking for a Collection Coordinator to manage and supervise large-scale processes related to unidentified collections, ensuring their accurate allocation to affiliate accounts. This role is critical to guaranteeing regulatory compliance and operational efficiency, interacting with multiple internal departments and external entities. You will join a key team in operations, focused on continuous improvement, regulatory compliance, and process excellence. Main Responsibilities: * Monitor and execute large-scale collection and backlog processes, ensuring adherence to deadlines, targets, and applicable regulations. * Coordinate with suppliers and external entities (PreviRed, Sonda, TGR, IPS, AFC, Trade Associations, or others) to clarify and regularize entries. * Keep procedures and documentation for processes under responsibility up to date. * Manage requests arising from inspections, internal and external audits, and official correspondence, ensuring regulatory compliance. * Lead continuous improvement initiatives and regulatory and technological change management, including requirements gathering, testing, and implementation of improvements in the .NET system to optimize operations. Desirable Qualifications: * Knowledge of regulations issued by the Pension Superintendency * Proficiency in SQL or Access * Experience engaging with regulatory bodies or inspections * Experience in process improvement or automation If you are interested in developing in a role with direct impact on business operations and compliance, we invite you to apply!**Candidate Requirements** -------------------------- * Degree in Executive Engineering in Administration, Accounting, Auditing, or related field * Minimum 2 years of experience in operations within the financial, pension, or insurance industry * Experience in large-scale operational processes * Intermediate Excel skills * Experience coordinating or supervising teams **Selection Process** ------------------------ The selection process is conducted via Aira — a recruitment platform designed to enhance your application experience. To apply, you only need: 1\. Apply to the position 2\. Check your email 3\. Log in to Aira and answer the requested questions and/or tests Then, if your profile matches our requirements, we will contact you by email (via Aira) to proceed to the in-person stage. **About Us** ------------------ WE ARE A PENSION FUND ADMINISTRATOR WITH OVER 40 YEARS OF EXPERIENCE AND RECOGNIZED AS ONE OF THE BEST COMPANIES TO WORK FOR, ACCORDING TO THE TOP EMPLOYER 2025 CERTIFICATION. WE BENEFIT FROM THE SOLID INTERNATIONAL BACKING OF THE GENERALI GROUP, AND WE SEEK PEOPLE WHO DAILY STRIVE TO DELIVER THE BEST SERVICE TO OUR CUSTOMERS, VALUING INNOVATION, SIMPLIFICATION, AND A HUMAN TOUCH IN ALL ACTIVITIES WE CARRY OUT. ARE YOU READY TO JOIN THE AFP PLANVITAL TEAM?