Description
Job Summary:
Parque del Recuerdo is seeking a Telephone Customer Service Executive to handle customer inquiries, questions, complaints, and requests.
Key Highlights:
1. Telephone support for customer inquiries, questions, and complaints
2. Request management and software access
3. Customer data updates
Our company **Parque del Recuerdo**, with over 1\.500 employees and ranked among the best workplaces in Chile according to the Great Place to Work ranking, is a certified "B Corporation" committed to diversity and inclusion among its staff. We are currently seeking a Telephone Customer Service Executive to work in Huechuraba.
Responsibilities:
* Answer incoming calls regarding customer inquiries, questions, or complaints related to all internal processes.
* Handle and manage requests, grant software access, and submit required documents to the department responsible for the procedure.
* Enter all interactions, complaints, and requests into the Customer Service System.
* Conduct appropriate follow-up and respond to customers for specific matters, when necessary.
* Update customer data to ensure information remains current.
* Request and verify customer-initiated transfers related to payments such as procedures, credit installments, maintenance fees, insurance, additional services, and any other payments required by customers.
Working Hours: Rotating shifts from 8:00 \- 21:00 hrs.
**Desired Profile**
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Completed secondary education.
Prior experience in customer service and/or call center (mandatory).
Strong oral and written communication skills.
Availability to work rotating shifts.
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