Customer Support

Description

Job Summary: At Vambe, Customer Support is the first point of contact for customers, accompanying them and resolving questions to ensure a smooth and satisfying experience. Key Responsibilities: 1. Accompany and guide customers in using the Vambe platform 2. Resolve questions and incidents to ensure a smooth experience 3. Propose improvements to customer service and communication processes As a Customer Support representative at Vambe, you will be the first point of contact for our customers after they have successfully completed their onboarding process. Your primary responsibility will be to accompany, guide, and resolve any questions or incidents they may encounter while using our platform, ensuring a smooth, autonomous, and highly satisfying experience. This role is critical to guaranteeing our customers’ operational continuity, delivering not only timely responses but also contributing improvements to internal and external processes that positively impact their experience. **Responsibilities** \- Handle and resolve requests from customers already operating with Vambe. \- Follow up on open cases and ensure their timely resolution. \- Escalate incidents or bugs correctly to the corresponding team. \- Propose improvements to customer service processes and communication flows with customers. \- Collaborate in creating self-help documentation and resources. \- Contribute to building an agile, efficient, and customer-centric support function. **Requirements** \- Degree in Business Administration, Business, Commercial Engineering, Civil Engineering, or related fields. \- Prior experience (1\-2 years) in customer service, post-sales, customer success, or similar roles in SaaS/B2B environments (preferred). Employment Type: Full-time Work Location: On-site