Senior Network Support Engineer

Description

Job Summary: ILX Network Solutions Chile SpA is seeking an experienced Senior Network Support Engineer to provide advanced support, troubleshoot issues, and optimize the network. Key Highlights: 1. Advanced network and infrastructure support 2. Connectivity and systems troubleshooting 3. Technical and professional development opportunities Job Summary **ILX Network Solutions Chile SpA** is seeking an experienced **Senior Network Support Engineer**, with strong technical skills and a service-oriented mindset, to join our team in Viña del Mar. As a Senior Network Support Engineer, you will deliver advanced network and infrastructure support, resolve connectivity and systems issues, monitor network performance, and contribute to maintaining reliable technology services for customers and internal users. You will work closely with technical support teams, IT operations, infrastructure teams, customers, vendors, and external technology providers to investigate incidents, coordinate solutions, maintain technical documentation, and optimize network support processes. This position is ideal for candidates with experience in network support, network engineering, IT support, infrastructure support, system administration, technical support, NOC operations, or similar technical environments. Candidates with extensive networking and troubleshooting experience, ready to assume greater technical responsibilities, are encouraged to apply. Responsibilities Provide advanced support for incidents related to network, connectivity, and infrastructure. Diagnose and resolve LAN, WAN, Wi\-Fi, VPN, DNS, DHCP, TCP/IP, and general connectivity issues. Monitor network availability, performance, and service status. Investigate network service alerts, incidents, and outages. Configure and troubleshoot authorized routers, switches, wireless devices, and network services. Provide support for network access, connectivity, and remote access. Assist in administering firewalls, VPNs, and network security within authorized responsibilities. Manage and prioritize network incidents and service requests using ticketing or ITSM platforms. Monitor open technical cases and provide status updates. Perform structured troubleshooting and help identify root causes of recurring network issues. Escalate specialized infrastructure or security incidents to respective technical teams. Coordinate with customers, internal IT teams, telecommunications providers, vendors, and technology suppliers. Provide support for network installations, equipment deployments, upgrades, and migrations. Help maintain network configurations, inventories, and technical records. Prepare and maintain network diagrams, troubleshooting procedures, technical documentation, and knowledge base content. Support business continuity and network recovery activities within assigned responsibilities. Collaborate on performance and capacity monitoring. Provide technical guidance and share knowledge with fellow support colleagues as needed. Identify opportunities to improve network reliability and support processes. Contribute to continuous improvement in network and IT operations. Requirements Prior experience in network support, network engineering, infrastructure support, IT support, system administration, NOC operations, technical support, or related technical environments is valued. Strong technical problem-solving ability. Solid understanding of TCP/IP and general networking concepts. Knowledge of LAN, WAN, Wi\-Fi, VPN, DNS, DHCP, routing, and switching is preferred. Familiarity with routers, switches, wireless networks, or related infrastructure is helpful. General knowledge of network security, firewalls, access controls, or secure remote connectivity is advantageous. Experience with network monitoring platforms, incident management, remote support, or IT service management is helpful. Strong verbal and written communication skills. Ability to clearly explain technical issues to users and stakeholders. Excellent organizational skills and attention to detail. Ability to manage multiple technical incidents and shifting priorities. Comfort documenting troubleshooting activities, configurations, and solutions. Ability to communicate professionally with customers, technical teams, vendors, and service providers. Ability to work independently and collaboratively in a technical environment. Prior experience providing support or mentoring other technical colleagues is valued but not required. Willingness to learn new networking technologies, platforms, and technical environments. Relevant technical education, professional training, certifications, or equivalent practical experience will be considered. Certifications such as Cisco, CompTIA, Microsoft, Fortinet, ITIL, cloud, networking, or similar are advantageous but not mandatory. Applicants meeting most — though not necessarily all — of the requirements are encouraged to apply. Why Work With Us? Develop high-level expertise in network and IT infrastructure support. Work with modern networking technologies, monitoring platforms, and IT environments. Gain experience in advanced network troubleshooting and resolution of complex technical incidents. Participate in network implementations, upgrades, migrations, and service improvement initiatives. Receive ongoing technical and professional development opportunities. Collaborate with networking, infrastructure, technical support, operations, and customer service professionals. Strengthen leadership skills through technical mentoring and knowledge sharing. Contribute ideas to improve network reliability, performance, and customer experience. Develop transferable skills to advance into network engineering, infrastructure engineering, network operations, cloud networking, and technical leadership roles. Work in a collaborative, professional, and inclusive technology environment. Salary: $1\.800\.000 \- $2\.700\.000 per month Work Location: On-site employment