Quality Manager | Chile

Description

Job Summary: Quality Manager will lead the food quality and safety strategy in Chile, ensuring the highest operational and customer service standards. Key Highlights: 1. Lead the food quality and safety strategy 2. Manage Quality, Customer Service, and production teams 3. Technical reference for strategic customers **About Minerva Foods** ----------------------- Minerva Foods is one of South America’s leading beef exporters and also operates in the processed foods segment, supplying over 100 countries worldwide. In addition to Brazil, Minerva Foods has operations in Paraguay, Argentina, Uruguay, Chile, and Colombia, as well as specialized sheep processing units in Australia. With 46 industrial units, we supply global customers with healthy, high-quality products through our 23 distribution centers and 18 international offices. **Responsibilities and attributions** **Job Responsibilities and Functions** ------------------------------------------- As **Quality Manager**, you will be responsible for leading Minerva Foods’ food quality and safety strategy in Chile, ensuring compliance with the highest operational, regulatory, and customer service standards. ### **What will be your key responsibilities?** * Lead Quality, Customer Service, and outsourced production (toll manufacturing) monitoring teams; * Ensure compliance with quality, food safety, and product technical specification standards; * Manage complaints, non-conformities, and corrective and preventive action plans; * Monitor performance indicators related to quality, customer satisfaction, and service level; * Act as the primary technical reference for strategic customers, leading discussions on protocols, technical specifications, acceptance criteria, and incident resolution; * Actively participate in defining, reviewing, and updating operational and quality protocols with customers and internal departments; * Provide technical support to the commercial team on matters related to quality, food safety, and product specifications; * Lead continuous improvement initiatives focused on operational efficiency, loss reduction, and enhancement of customer experience; * Manage the department’s budget and control costs associated with returns, rework, and non-conformities; * Maintain effective relationships with regulatory bodies, certification agencies, and external audits. ### **What experience are we looking for?** * We seek candidates with experience in logistics operations, distribution centers, or warehouses, ideally within food or fast-moving consumer goods (FMCG) companies. Experience in inventory control, dispatch, and logistics coordination is valued. * Experience leading Quality, Food Safety, Quality Assurance, or Customer Service departments; * Experience in food industry, agribusiness, animal proteins, FMCG, or related sectors; * Experience managing multidisciplinary teams; * Experience handling complaints, audits, certifications, and sanitary regulations; * Experience in technical engagement with strategic customers; * Experience in outsourced production (toll manufacturing), cold chain, and refrigerated logistics will be highly valued. **Requirements and qualifications** **Academic background:** * Food Engineering, Veterinary Medicine, Industrial Engineering, Agronomy, Business Administration, or related fields. **Desirable:** * Specialization or complementary studies in Quality Management, Food Safety, Operations Management, Supply Chain, or related areas. **Technical knowledge:** * Quality and Food Safety Management Systems; * Chilean and international sanitary regulations; * Outsourced production (toll manufacturing) management; * Receiving, storage, and distribution processes; * Customer Service management and complaint handling; * Performance indicators (KPIs); * Continuous improvement tools; * Knowledge of cold chain and refrigerated logistics; * Proficiency in Microsoft Office. **Additional information** * Location: Chile. * Work modality: On-site. * Employment contract governed by Chilean labor law. * Corporate benefits aligned with market standards (meal allowances or others per local policy). A leader in beef exports in South America, Minerva Foods is more than a global company – we are a community of professionals driven by the purpose of *creating connections between people, food, and nature*. We operate in over 100 countries and have facilities in Brazil, Paraguay, Argentina, Uruguay, and Colombia, as well as specialized sheep processing plants in Australia and Chile. With solid management and innovative strategies, we are constantly seeking the most promising markets, modernizing our operations, and delivering high\-quality products. Our integrated logistics and geographic diversification ensure solutions that meet the most demanding global standards. At Minerva Foods, sustainability is not just a commitment – it’s part of our DNA. We adopt responsible practices that promote environmental preservation, animal welfare, and transparency throughout the entire production chain. Through robust traceability initiatives, we help build a more sustainable and transparent future. Our global impact is supported by 46 industrial units, 23 distribution centers, and 17 international offices. These pillars enable us to deliver healthy, nutritious products to customers around the world. If you share values such as Results\-Orientation, Commitment, Sustainability, Innovation, and Recognition, come be part of our team. Here, you'll find an environment that encourages excellence, fosters growth, and creates a positive impact for future generations.