Job Summary: We are seeking a Customer-Focused Technical Support Assistant with strong problem-solving skills for hardware, software, and connectivity issues, ensuring operational continuity and user satisfaction. Key Highlights: 1. Gain professional experience in Level 1 IT support. 2. Acquire experience with professional incident management systems. 3. Build a professional career in IT. Job Summary **Talos Technology & Business Services Chile SpA** is looking for a Technical Support Assistant who is customer-focused, technically skilled, and well-organized to join our team in Temuco. As a Technical Support Assistant, you will provide Level 1 technical support to employees, customers, or authorized users experiencing common hardware, software, account access, Microsoft 365, connectivity, and enterprise application issues. You will receive and document support requests, resolve common technical issues, keep tickets updated, guide users through approved solutions, and escalate incidents requiring more advanced technical assistance. Responsibilities: Provide Level 1 technical support. Receive support requests via phone, email, chat, and ticketing systems. Create, categorize, prioritize, and update support tickets. Resolve common desktop and laptop Windows issues. Assist users with Microsoft Office and Microsoft 365. Provide support for Outlook, Teams, OneDrive, and common office applications. Assist with login, password, and account access issues. Provide basic user account administration support. Resolve common browser and web application issues. Assist with basic software installation and configuration. Provide support for approved enterprise applications. Resolve basic Wi\-Fi, LAN, and internet connectivity issues. Provide VPN connectivity assistance when applicable. Provide support for printers, scanners, monitors, and other peripherals. Assist with workstation configuration. Provide technology onboarding support for new employees. Guide users through approved troubleshooting procedures. Record troubleshooting steps and solutions. Maintain accurate records of incidents and service requests. Monitor unresolved tickets and follow up accordingly. Escalate complex incidents to Level 2 or specialized teams. Communicate incident status to users. Assist with IT asset and equipment records. Maintain support records in Excel or Google Sheets. Assist with basic IT reporting and ticket statistics. Update knowledge base articles and troubleshooting guides. Follow information security and access control procedures. Identify recurring technical incidents and report trends. Participate in system testing and technology projects. Contribute to improving technical support processes and services. Requirements: Completed secondary education or equivalent qualification. Technical or professional studies in IT, Computer Science, Networking, Telecommunications, or related fields are valued. Approximately 0\-1 year of relevant experience. Prior technical support experience is not mandatory. Professional IT internships, academic projects, or hands-on technical experience are valued. Recent graduates are encouraged to apply. Basic knowledge of Windows 10/11. Familiarity with Microsoft Office or Microsoft 365. Basic knowledge of computer hardware and peripherals. Basic knowledge of Wi\-Fi and networking. Knowledge of TCP/IP, DNS, DHCP, or VPN is valued. Knowledge of Active Directory or Microsoft Entra ID is valued but not required. Knowledge of incident management/ITSM systems such as ServiceNow, Jira, or GLPI is valued. Strong analytical and problem-solving skills. Strong customer orientation. Good verbal and written communication skills. Ability to explain technical instructions to non-technical users. High attention to detail. Ability to accurately document incidents. Willingness to learn new technologies. Why Work With Us? Gain professional experience in Level 1 IT support. Develop skills in resolving Windows and Microsoft 365 issues. Acquire experience with professional incident management systems. Learn structured incident and service request management. Strengthen your networking and connectivity knowledge. Gain experience supporting end users. Develop technical customer service skills. Gain experience in IT asset management. Learn professional escalation procedures. Participate in technology projects and system implementations. Work alongside technology, customer service, and operations professionals. Build a professional career path toward roles such as Help Desk Analyst, IT Support Technician, Technical Support Specialist, Systems Support Analyst, or Level 2 Support. Salary: $600\.000 \- $800\.000 per month Work Location: On-site employment
Sofía Muñoz
MyJob · HR
Sofía Muñoz
MyJob · HR
