Dispatch Operations Coordinator

Description

Job Summary: Ensures smooth management of product dispatch by coordinating logistics, sales, and customer service for an efficient customer experience. Key Highlights: 1. Manages and coordinates the product dispatch process for corporate clients. 2. Maintains smooth communication across departments and ensures operational continuity. 3. Contributes to the continuous improvement of coordination and dispatch processes. **Dispatch Operations Coordinator** **Company:** Manufacturing company located in Quilicura. **Work Mode:** On-site. **Salary:** Approximately $1\.230\.000 net per month. **Job Objective** To manage and coordinate the product dispatch process for corporate clients, ensuring proper planning and tracking of committed deliveries. Responsible for maintaining smooth communication among sales, logistics, and customer service departments, guaranteeing information accuracy, operational continuity, and an efficient service experience. **Main Responsibilities** * Plan and coordinate daily product deliveries for corporate clients according to commercial scheduling and distribution operational capacity. * Verify the accuracy of dispatch order information, validating addresses, contacts, products, quantities, delivery timeframes, and each client’s specific requirements. * Monitor dispatch status, proactively identifying potential contingencies and managing solutions to meet committed delivery obligations. * Keep management systems (ERP and internal platforms) updated, ensuring traceability of each process. * Coordinate with Logistics, Warehouse, Sales, and Customer Service departments to ensure efficient operational flow. * Support inventory control and review of pending orders, contributing to consistency between physical stock and system records. * Record and document all coordination activities, maintaining evidence of interactions with corporate clients and internal departments. * Escalate promptly any situations that may affect service levels, proposing alternatives to minimize operational impact. * Provide timely, service-oriented support and coordination to corporate clients and internal departments via telephone, email, and Microsoft Teams. * Contribute to the continuous improvement of coordination and dispatch processes by identifying opportunities to optimize turnaround times and service quality. **Requirements** * Technical or university degree in Logistics, Business Administration, or related fields. * Minimum 3 years of experience in roles involving logistics coordination, dispatch, customer service, or operations. * Intermediate-level proficiency in Microsoft Excel. * Experience using ERP systems, preferably SAP or similar platforms. * Experience in corporate client (B2B) support and coordination. * Immediate availability and willingness to work at both of the company’s distribution centers. * Valid criminal background check certificate for special purposes. **Working Hours** **On-site Mode** * Monday to Thursday: 08:30–18:00. * Friday: 08:30–17:00. **Benefits** * Commuter bus service available at the end of the workday from Quilicura. * Initial fixed-term contract, with potential conversion to an indefinite-term contract based on performance evaluation. * Opportunities for career progression and professional development within the organization. * Annual performance-based bonus tied to goal achievement. * Join a well-established manufacturing company focused on operational continuity, collaborative work, and employee development. Salary: $1\.230\.000 per month Work Location: On-site position