Client Lead

Description

Job Summary: The Client Lead is a trusted strategic consultant who leads specialized teams to ensure strategic alignment and client growth. Key Highlights: 1. Strategic leadership of the client and their business objectives 2. Orchestration and operational improvement of internal teams 3. Client relationship management and crisis resolution The Client Lead serves as the strategic bridge between our clients’ business goals and the agency’s operational capabilities. We are not looking for an order-taker, but for a trusted consultant who keeps "their head above water," leading the orchestra of specialists (Paid Media, SEO, CRM, Offline, Creativity) to ensure every tactic supports an overarching strategy. Their success is measured by the health of the client relationship, the efficiency of internal workflows, and the organic growth of their clients (Cross/Up-selling). Job Description: Key Responsibilities Strategic and Business Leadership: * Act as the owner of the client’s strategy, understanding their business KPIs, market challenges, and long-term commercial objectives. * Translate client needs into clear, actionable briefings for specialist teams. * Ensure strategic coherence across plans integrating Paid Media, SEO, CRM, Analytics, CRO, Technology, Offline Media, and Creativity. * Proactively identify Cross\-selling and Up\-selling opportunities, offering additional agency services that genuinely add value to the client’s ecosystem. Orchestration and Operational Improvement: * Coordinate and align internal teams to ensure high-quality deliverables, preventing work from becoming isolated silos. * Optimize workflows: Identify friction points in internal or client-facing communication and propose process solutions to improve agility. * Maintain control over account profitability and roadmap, ensuring operations do not lose sight of the strategic north star due to daily urgency. Relationship Management and Crisis Handling: * Serve as the primary escalation point, demonstrating high stress tolerance and conflict resolution capability. * Manage client expectations with honesty, assertiveness, and flawless communication. \#LI\-IL1 Location: Santiago Brand: Iprospect Time Type: Full time Contract Type: Permanent