Sales Representative Concepción

Description

Summary: The sales representative stimulates customer interactions, builds relationships, and achieves revenue growth in an ethical manner. Highlights: 1. Stimulate competitive revenue growth through customer interactions 2. Build deep relationships that deliver value to customers and patients 3. Deliver memorable, customer-centric experiences ### **Summary** The sales representative is a key driver of our customer interactions and sales performance. They are the face of our customer experience approach and build deep relationships that deliver value to customers and patients to stimulate revenue growth in a compliant and ethical manner. ### **About the Role** Major Accountabilities \~ Stimulate competitive revenue growth \~ Identify and prioritize high-potential customers through data\-analysis (HCPs and stakeholders) influencing prescribing decisions \~ Drive sales performance through the competent orchestration of positive customer experiences \~ Engage and build relationships \~ Participate in value\-based conversations (in person and virtual) to gain insights into customers’ critical challenges, decision drivers, pain points, and opportunities \~ Personalize and orchestrate customer engagement journeys for target HCPs by reflecting customer preferences, leveraging available content, and utilizing multiple engagement channels \~ Build engagement by collaborating with HCPs to develop sustainable partnerships for Novartis over time \~ Deliver memorable, customer\-centric experiences that go beyond clinical differentiation by listening to their needs and understanding their care environment \~ Build effective working relationships with opinion leaders and medical top influencers (at the territory level) and challenge current behaviors to improve the patient journey (right patient, right time) \~ Develop deep customer insights and \-insights \~ Gather insights into the customer’s business to uncover what matters to them \~ Follow up on customer feedback and translate responses into actions that create additional value and exceed expectations \~ Leverage available data sources to create, dynamically prioritize, and adapt relevant territory\-, account\-, and customer interaction plans \~ Continuously share customer insights with relevant internal stakeholders to support the development of product\- and indication\-related content, campaigns, and interaction plans \~ Deliver value to customers and patients \~ Collaborate cross\-functionally in compliance with regulations to design and implement solutions addressing unmet customer and patient needs \~ Act as a trusted partner to the customer to help them run their business; listen to learn; strive to deepen the relationship in a compliant and ethical manner; position oneself to create value\-added solutions. \~ Act with integrity and honesty by treating customers and colleagues transparently and respectfully, with clear intent. When facing ethical dilemmas, do the right thing and speak up when things seem wrong. Live according to the Novartis Code of Ethics, Values, and Conduct. Key Performance Indicators \~ To be defined at local level, based on guidelines to be issued following outcomes of the IMI Field Engagement Performance Management Council. Work Experience \~ NA Skills \~ Selling skills \~ Customer insights \~ Communication skills \~ Influencing skills \~ Conflict management \~ Negotiation skills \~ Technical skills \~ Account management \~ Cross\-functional coordination \~ Healthcare \~ Commercial excellence \~ Ethics \~ Compliance Language English **Why Novartis:** Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people\-and\-culture **Benefits and Rewards:** Learn about all the ways we’ll help you thrive personally and professionally. Read our handbook (PDF 30 MB) Division International Business Unit Marketing Location Chile Site Santiago Company / Legal Entity CL01 (FCRS \= CL001\) Novartis Chile S.A. Functional Area Sales Job Type Full time Employment Type Regular (Sales) Shift Work No