Job Summary: Responsible for implementing software for clients, managing risks, optimizing processes, and ensuring solution adoption, leading projects from planning through go-live. Key Highlights: 1. Successful software implementation for clients 2. Implementation project leadership 3. Consultative vision and process optimization **Job Mission** * Responsible for successfully implementing software for clients on time and as specified, providing consultative insight, managing risks, optimizing processes, and ensuring proper solution adoption in accordance with the company's defined standards and methodologies **Responsibilities:** * Ensure smooth communication with the client and address their needs, strengthening the relationship and commitment to the product * Handle sensitive client information confidentially during implementation * Document each project phase and maintain rigorous quality control to ensure error-free handover to the Service team * Ensure implementation stages are completed within agreed timelines while maintaining delivery quality, mitigating any risk of delay or scope change * Lead implementation projects from planning through go-live; conduct advanced process discovery, identifying risks and improvement opportunities, and ensuring execution on time, within scope, and to quality standards * Configure, parameterize, and customize SaaS modules according to client-defined processes, considering local payroll processes, organizational development, and applicable legislation * Execute implementation of contracted modules based on the Statement of Work (SOW) and the plan delivered by the Project Manager; validate that implementation meets agreed requirements and satisfies client expectations * Train client administrators on software usage using Rankmi Academy resources; ensure client autonomy through hands-on testing and active learning * Document and update all project information (Gantt chart, SOW, meeting minutes); formally deliver project deliverables to the client upon completion of each implementation phase * Conduct a detailed handover to the Service team to ensure the client receives full support once live * Maintain direct, consultative engagement with the client to guarantee satisfaction throughout the implementation process; serve as the primary point of contact during implementation and act as liaison between the client and internal teams **Minimum Requirements** * 3+ years of professional experience in **SaaS software implementation roles** * Functional expertise in **local payroll processes** * **Advanced Excel proficiency (mandatory)** **Desired Qualifications:** * Experience engaging with B2B clients in similar roles * Project management experience * Knowledge of Organizational Development (OD) modules Employment Type: Full-time Application Question(s): * What are your salary expectations? * Do you possess advanced Excel skills? Which formulas and functions are you proficient in? * Describe your experience implementing payroll modules for B2B clients * Indicate your expected net salary Work Location: Hybrid in Santiago de Chile, Metropolitan Region
Sofía Muñoz
MyJob · HR
Sofía Muñoz
MyJob · HR
