IT Technician

Description

Position Summary: Provides first- and second-level technology support, performing repairs, installations, and maintenance of systems on property in accordance with Marriott guidelines. Key Responsibilities: 1. First- and second-level technical support. 2. Performs repairs, installations, and maintenance of systems. 3. Promotes an inclusive and diverse environment. **Additional Information** **Job Number**26111773 **Job Category**Information Technology **Location**El Alcalde 15, El Golf, Las Condes, Santiago, Region Metropolitana de Santiago, Chile **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Contributes general and technical knowledge to provide first- and second-level support as well as troubleshooting services (repairs, installations, maintenance of all property-related systems) across multiple units. Typically works under supervision and well-defined guidelines to complete a series of routine tasks. Responsible for performing repairs, installations, and maintenance of property-related technologies. Possesses knowledge of technological equipment/processes and Marriott-owned technologies. Responsible for complying with Marriott’s established guidelines in ISM (Information Systems Management) and SOP (Standard Operating Procedures). Complies with all company safety policies and procedures, and reports accidents, injuries, and hazardous working conditions to management. Maintains confidentiality of company-owned information; protects company assets. Addresses guest needs; assists other employees. Communicates with others using clear and professional language; answers telephones using appropriate etiquette. Serves as an exemplary role model and the first point of contact for the Fair Treatment Guarantee/Open Door Policy process. Develops and maintains positive working relationships with others and supports the team to achieve common goals. Adheres to quality expectations and standards; identifies, recommends, develops, and implements new methods to increase organizational effectiveness, productivity, quality, safety, and savings. May move, lift, carry, push, pull, and place objects weighing up to 50 pounds (22.5 kg) unassisted. May stand, sit, or walk for extended periods. Enters and locates information using computers or point-of-sale (POS) systems. May climb stairs/ramps. Performs other reasonable job-related duties as requested by supervisors. DESIRABLE QUALIFICATIONS Education: Bachelor’s degree or post-secondary diploma or related work experience. Related Work Experience: Minimum of 2 years of related work experience. Supervisory Experience: Supervisory experience is not required. License or Certification: None *At Marriott International, we are committed to offering equal opportunities, ensuring everyone feels welcome, and facilitating access to employment opportunities. We actively foster an environment where the diversity of our associates’ backgrounds is valued and celebrated. Our greatest strength lies in the exquisite blend of cultures, talents, and experiences of our associates. We are committed to non-discrimination based on disability, veteran status, or any other characteristic protected by applicable law.* With more than 100 award-winning hotels worldwide, The Ritz\-Carlton ladies and gentlemen create such exceptional experiences that guests remember them long after they have departed. We aim to attract the world’s finest hospitality professionals to create lasting memories, believing that everyone succeeds when empowered to be creative, kind, and compassionate. Every day, we set the global standard for exceptional, personalized luxury service—and take pride in delivering excellence in guest care and comfort. Your role will be to ensure that The Ritz\-Carlton’s “Gold Standards” are upheld with kindness and attention every day. The Gold Standards form the foundation of The Ritz\-Carlton, guiding us to make each day better than the last. Thanks to this foundation and our belief that culture drives success, The Ritz\-Carlton has earned its reputation as a world-leading luxury hospitality brand. As part of the team, you will learn and apply the Gold Standards—including the Employee Promise, the Credo, and the Service Values. Furthermore, we promise to provide you with the opportunity to take pride in your work and your team. By joining The Ritz\-Carlton, you join a portfolio of brands within Marriott International. **You’ll be** where you can do your best work, **you’ll start** fulfilling your purpose, **you’ll be part of** an incredible global team, and **you’ll become** the best version of yourself.