Contact Center Customer Retention Executive

Description

Job Summary: We are seeking a Contact Center Customer Retention Executive to proactively and telephonically manage the retention of general insurance customers. Key Highlights: 1. Manage customers with intent to churn in general insurance 2. Offer retention solutions and excellent customer service 3. Coordinate actions with internal departments for retention strategy **Contact Center Customer Retention Executive (1 vacancy)** **Other occupations** ======================================================================================= ### **CONTACT INFORMATION** **Company:** Banco Consorcio **Economic activity:** Banking activities ### **DESCRIPTION** At Consorcio, we are looking for a Contact Center Customer Retention Executive for our General Insurance area. The candidate will face the challenge of managing customers with churn intent, promoting their retention through effective solutions and an excellent service experience. What will be your main responsibilities? Telephonically manage customers intending to cancel their policies. Offer retention alternatives and solutions to customers at risk of churning. Proactively manage portfolios with potential churn. Contact customers with rejected payment methods to reactivate PAC/PAT. Coordinate actions with internal departments to support the retention strategy. What are we looking for? Experience in direct customer service (ideally 1–2 years). Prior experience in the general insurance industry is desirable. Knowledge of Auto and Home insurance products. Proficiency in Salesforce and Excel. Customer orientation and capaci Metropolitan Region, Providencia 17/08/2026 \- 12/10/2026 Confidential No time restrictions ### **REQUIREMENTS** **Education level:** **Experience:** 1 year ### **CHARACTERISTICS** **Contract type:** Don't know / Not specified **Position level offered:** **Source of the offer:** API **Professional practice opportunity:** No