Omnichannel Digital Manager

Description

Job Summary: We are seeking an Omnichannel Digital Manager to lead and optimize digital channel operations, ensuring an excellent shopping experience and efficient management of delivery processes. Key Highlights: 1. Lead and optimize digital channel operations. 2. Ensure an excellent shopping experience and efficient delivery management. 3. Direct impact on digital operations and customer experience. We Are Looking for an Omnichannel Digital Manager! Do you have experience in **e-commerce, digital operations, logistics, and omnichannel strategies**, and are you interested in taking on a leadership challenge within a pharmaceutical company? This opportunity may be right for you. We are seeking an **Omnichannel Digital Manager** to lead and optimize digital channel operations, ensuring an excellent shopping experience and efficient management of delivery processes. **Work Location:** Huechuraba **Net Monthly Salary:** $2.200.000, based on 30 working days. If the period is shorter, payment will be proportional to the actual days worked. **Working Hours:** Monday to Thursday, 08:00–17:30; Friday until 17:00. **Contract Type:** Temporary Services – medical leave replacement, initially until **August 25, 2026**, subject to extension. What Will Be Your Challenge? You will be responsible for **leading and supervising omnichannel operations**, ensuring proper order management and delivery from E-commerce, Marketplaces, and “Negados” channels. You will play a key role in **customer experience, logistics efficiency, and continuous improvement of digital channels**, collaborating cross-functionally with Operations, Commercial, and IT departments, as well as coordinating with external providers and leading the operational support team. What Will You Do in This Role? Lead and supervise the order fulfillment flow, from order generation through to customer delivery. Ensure compliance with defined **delivery timelines and quality standards**. Manage operational incidents, identifying timely solutions to minimize their impact on customers and sales. Manage relationships with **last-mile delivery providers and marketplaces**, monitoring KPIs and driving operational improvements. Lead initiatives aimed at reducing order cancellations, optimizing costs, and improving digital channel efficiency. Coordinate and lead an outsourced administrative and operational team of approximately **3 people**. Handle critical customer cases, including those arising from **social media and SERNAC**. Collaborate with the **IT department** on enhancements, requirements, and new functionalities for digital platforms. Actively participate in projects related to **e-commerce, marketplaces, and omnichannel strategies**. Identify opportunities for **automation, cost savings, and continuous improvement**. Manage purchase orders, suppliers, invoices, and monthly provisions. Monitor and control the budget and operational expenses for Digital Channels. Analyze data related to transportation, order volume, coverage areas, and delivery times. Oversee updates to retail points associated with the “Negados” program **“Si-Hay”**. Perform other duties related to the responsibilities of this position. What Are We Looking For? University degree in **Industrial Civil Engineering, Business Engineering, or a related field**. At least **2 years of experience in similar roles**. Experience in **e-commerce, omnichannel strategies, digital operations, and/or logistics solutions**. Proficiency in **Excel**. Desirable experience managing last-mile providers, marketplaces, and KPI tracking. Desirable experience in team leadership or coordination. Analytical capability, customer orientation, autonomy, and problem-solving skills in dynamic environments. Why Could This Be a Great Opportunity? Because you will assume a role with **direct impact on digital operations and customer experience**, participating in omnichannel projects, logistics optimization, and platform enhancements while collaborating cross-functionally across various business areas. **If you meet these qualifications and are interested in taking on this challenge, apply with us!**