Host or Hostess

Description

Position Summary: Greet and seat guests in the restaurant, ensuring an enjoyable experience while upholding The Ritz-Carlton’s high standards of service and cleanliness. Key Highlights: 1. Provide exceptional customer service in a luxury environment 2. Work with a team that values diversity and respect 3. Opportunities for professional growth within Marriott International **Additional Information** **Job Number**26095372 **Job Category**Food and Beverage \& Culinary **Location**El Alcalde 15, El Golf, Las Condes, Santiago, Region Metropolitana de Santiago, Chile **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Greet guests and determine group size. Escort guests to their seats, offering clean and available tables, removing chairs, placing clean and updated menus in front of each guest, etc. Guide guests through dining areas and provide assistance as needed. Move and arrange tables, chairs, and flatware, and organize seating arrangements for groups with special needs. Ensure appropriate flatware is used and that each guest has a napkin, clean utensils, and any other items included in a standard place setting. Check menus to ensure they are current, clean, complete, and wrinkle-free. Maintain cleanliness of work areas throughout the day via consistent cleaning procedures. Monitor seat availability, service, safety, and guest well-being in dining areas. Comply with all company safety policies and procedures; report accidents, injuries, and unsafe working conditions to management; and complete required safety training and certifications. Ensure uniform and personal appearance are neat and professional; maintain confidentiality of proprietary information; and protect company assets. Greet and acknowledge all guests in accordance with company standards. Communicate clearly and professionally with others, and answer telephones using proper protocol. Cultivate and maintain positive working relationships with others; support the team in achieving common goals; and listen to and appropriately respond to concerns raised by fellow employees. Ensure quality expectations and standards are met. Stand, sit, or walk for extended periods. Move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance. Perform other reasonable job duties as requested by supervisors. DESIRABLE SKILLS Education: High school diploma or equivalent General Educational Development (GED) certificate. Relevant Work Experience: No prior relevant work experience required; previous experience in foodservice environments is preferred. Supervisory Experience: No supervisory experience required. License or Certification: None *At Marriott International, we are committed to providing equal opportunities, making everyone feel welcome, and facilitating access to employment opportunities. We actively foster an environment where the diverse backgrounds of our associates are valued and celebrated. Our greatest strength lies in the exquisite blend of cultures, talents, and experiences of our associates. We are committed to not discriminating on the basis of disability, veteran status, or any other characteristic protected by applicable law.* With more than 100 award-winning hotels worldwide, The Ritz\-Carlton ladies and gentlemen create such exceptional experiences that guests remember long after they have departed. We aim to attract the world’s finest hospitality professionals to create lasting memories, believing that everyone succeeds when empowered to be creative, kind, and compassionate. Every day, we set the global standard for exceptional, personalized luxury service and take pride in delivering excellence in guest care and comfort. Your role will be to ensure The Ritz\-Carlton’s “Gold Standards” are upheld with warmth and attention every day. The Gold Standards form the foundation of The Ritz-Carlton, guiding us to make each day better than the last. Thanks to this foundation—and our belief that our culture drives success—The Ritz-Carlton has earned its reputation as the world’s leading luxury hotel brand. As part of the team, you will learn and apply the Gold Standards—including the Employee Promise, the Credo, and the Service Values. Additionally, we promise you the opportunity to take pride in your work and your team. By joining The Ritz\-Carlton, you join Marriott International’s portfolio of brands. **You’ll be** where you can do your best work, **you’ll start** fulfilling your purpose, **you’ll be part of** an incredible global team, and **you’ll become** the best version of yourself.