Tourism Operations Supervisor

Description

Position Summary: Supervise and coordinate daily tourism service operations, ensuring quality, itinerary compliance, and standards for an excellent customer experience. Key Highlights: 1. Comprehensive coordination of itineraries, reservations, and tourism services. 2. Supervision of teams and suppliers to ensure service quality. 3. Management of unforeseen situations and customer service. **Job Objective:** Supervise and coordinate daily tourism service operations, ensuring a high-quality customer experience, itinerary compliance, service standards, and operational procedures. **Functions and Responsibilities:** * Supervise the daily execution of tours, excursions, transfers, and other tourism services. * Coordinate itineraries, schedules, reservations, and customer activities. * Supervise the work of tour guides, drivers, coordinators, and service providers. * Coordinate transportation, accommodation, meals, entrance tickets, and activities included in tourism programs. * Verify that contracted services are delivered according to agreed terms. * Manage itinerary changes, cancellations, delays, and unforeseen situations. * Address and resolve customer inquiries, complaints, and requests. * Maintain constant communication with hotels, tour operators, restaurants, transportation companies, and other suppliers. * Supervise compliance with quality, safety, and customer service standards. * Control operational costs and resources used for each service. * Monitor key performance indicators **(KPIs)** related to satisfaction, punctuality, and service quality. * Prepare reports on incidents, performance, and operational results. * Coordinate emergency and contingency actions when necessary. * Evaluate supplier performance and propose improvements to contracted services. * Participate in planning and development of new tourism products and experiences. * Train and guide operational staff on procedures and service standards. * Identify opportunities to improve efficiency and customer experience. * Ensure compliance with applicable regulations in the tourism sector. **Requirements:** * Professional or technical degree in Tourism, Hospitality, Business Administration, Tourism Management, or a related field. * Experience in tourism operations, travel agencies, hotels, tour operators, or related services. * Experience supervising teams and coordinating suppliers. * Knowledge of itinerary planning, reservations, and tourism logistics. * Excellent organizational, communication, and problem-solving skills. * Service orientation and customer focus. * Ability to work under pressure and resolve unforeseen situations. * Availability to work flexible hours, weekends, and holidays as required. * Proficiency in reservation tools, tourism management systems, and Microsoft Office. * Fluency in Spanish and English; additional languages are an asset. Salary: $2\.200\.000 per month Workplace: On-site employment