Hotel Service Performance Manager

Description

Job Summary: IFQ Hotels Chile SpA is seeking a Hotel Service Performance Manager to enhance the quality, efficiency, and consistency of the guest experience through performance analysis and coordination of operational improvements. Key Highlights: 1. Directly impact guest experience 2. Collaborate cross-functionally with various hotel departments 3. Strengthen analytical and leadership skills in hospitality **Job Summary:** **IFQ Hotels Chile SpA** is seeking a Hotel Service Performance Manager to drive quality, efficiency, and consistency in the guest experience offered. This role will analyze performance across different hotel departments and work with operational teams to translate data, guest feedback, and service outcomes into practical improvements. **Responsibilities:** * Evaluate hotel service and operational performance * Monitor KPIs related to guest experience, quality, and efficiency * Analyze guest feedback, surveys, and customer satisfaction trends * Identify opportunities to strengthen service standards * Coordinate improvement plans with front office, accommodation, food & beverage, and other departments * Track agreed-upon actions and subsequent results * Review operational trends to detect recurring issues * Support department heads in defining performance objectives * Participate in process reviews and key guest journey evaluations * Prepare performance reports and recommendations for management * Promote practices that ensure a consistent and efficient hotel experience **Requirements:** * Experience in hospitality, hotel operations, customer service, guest experience, or related fields * Strong ability to analyze results and identify improvement opportunities * Service orientation and understanding of guest needs * Communication and collaboration skills across diverse teams * Ability to prioritize tasks and track initiatives * Proficiency with digital tools, reporting systems, and performance metrics * Practical problem-solving skills for operational issues * Prior experience in supervision, quality assurance, or hotel management is valued but not essential * A degree in hospitality, tourism, business administration, operations, or related fields is desirable, though relevant experience may be considered in lieu **Why Join Us:** * Directly impact guest experience * Collaborate cross-functionally with various hotel departments * Develop expertise in service performance and improvement * Participate in initiatives that elevate operational quality * Strengthen analytical and leadership skills in hospitality * Advance toward senior operational and hotel management roles Salary: $42\.000\.000 per year Workplace: On-site employment