Host/Hostess

Description

Job Summary: Greet and escort guests, ensure cleanliness and organization of dining areas, and uphold excellence in guest service according to luxury standards. Key Highlights: 1. Deliver exceptional and personalized service in a luxury environment. 2. Be part of a global team with growth opportunities. 3. Foster creativity, kindness, and compassion. **Additional Information** **Job Number**26083597 **Job Category**Food and Beverage \& Culinary **Location**El Alcalde 15, El Golf, Las Condes, Santiago, Region Metropolitana de Santiago, Chile **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Greet guests and determine group size. Assign seats to guests by offering clean and available tables, removing chairs, placing clean and updated menus in front of each guest, etc. Escort guests through dining areas and provide assistance when needed. Move and arrange tables, chairs, and tableware, and organize seating arrangements for groups with special needs. Ensure appropriate tableware is used and that each guest has a napkin, clean utensils, and any other items included in a standard place setting. Verify menus to ensure they are up-to-date, clean, complete, and wrinkle-free. Maintain cleanliness of work areas throughout the day using consistent cleaning procedures. Monitor seat availability, service, safety, and guest well-being in dining areas. Comply with all company safety policies and procedures; report accidents, injuries, and unsafe working conditions to management; and complete required safety training and certifications. Ensure uniforms and personal appearance are neat and professional; maintain confidentiality of proprietary information; and protect company assets. Greet and acknowledge all guests in accordance with company standards. Communicate clearly and professionally with others, and answer phones using proper protocol. Cultivate and maintain positive working relationships with colleagues, support the team in achieving common goals, and listen to and respond appropriately to concerns raised by fellow employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for extended periods of time. Move, lift, carry, push, pull, and position objects weighing 10 pounds or less without assistance. Perform other reasonable job duties as requested by supervisors. DESIRABLE QUALIFICATIONS Education: High school diploma or equivalent General Educational Development (GED) certificate. Work Experience: No prior related work experience required; previous experience in foodservice environments is preferred. Supervisory Experience: No supervisory experience required. License or Certification: None *At Marriott International, we are committed to offering equal opportunities, ensuring everyone feels welcome, and facilitating access to employment opportunities. We actively promote an environment where the diversity of our associates’ backgrounds is valued and celebrated. Our greatest strength lies in the exquisite blend of cultures, talents, and experiences of our associates. We are committed to non-discrimination based on disability, veteran status, or any other characteristic protected by applicable law.* With more than 100 award-winning hotels worldwide, The Ritz\-Carlton ladies and gentlemen create such exceptional experiences that guests remember them long after they have departed. We aim to attract the world’s finest hospitality professionals to create lasting memories, believing that everyone succeeds when empowered to be creative, kind, and compassionate. Every day, we set the global standard for exceptional and personalized luxury service, and we take pride in delivering excellence in guest care and comfort. Your role will be to ensure The Ritz\-Carlton’s “Gold Standards” are met daily with warmth and attention. The Gold Standards form the foundation of The Ritz\-Carlton, guiding us to make each day better than the last. Thanks to this foundation—and our belief that culture drives success—The Ritz\-Carlton has earned its reputation as the world’s leading luxury hospitality brand. As part of the team, you will learn and apply the Gold Standards—including the Employee Promise, the Credo, and the Service Values. Furthermore, we promise to provide you the opportunity to take pride in your work and in your team. By joining The Ritz\-Carlton, you join a portfolio of brands under Marriott International. **You’ll be** where you can do your best work, **you’ll start** fulfilling your purpose, **you’ll be part of** an incredible global team, and **you’ll become** the best version of yourself.