Entertainment Operations Supervisor

Description

Job Summary: Enjoy SpA is seeking an Entertainment Operations Supervisor to coordinate, supervise, and optimize activities, ensuring high service standards and a satisfying customer experience. Key Highlights: 1. Lead teams in a dynamic entertainment environment 2. Optimize processes and ensure a safe and efficient experience 3. Participate in high-impact projects for the client Entertainment Operations Supervisor **Enjoy SpA** **Location:** Santiago, Metropolitan Region, Chile **Address:** Rosario Norte 555, Las Condes **Compensation:** CLP 2\.800\.000 per month **Schedule:** Full-time Job Description Enjoy SpA seeks to hire an **Entertainment Operations Supervisor** to coordinate, supervise, and optimize operational activities related to entertainment services and experiences. The selected candidate will be responsible for ensuring smooth operations, maintaining high service standards, and coordinating teams to deliver a safe, efficient, and satisfying experience to customers. Main Responsibilities * Supervise daily operations of entertainment areas and associated services. * Coordinate and assign operational team tasks according to service requirements. * Monitor compliance with procedures, customer service protocols, and quality standards. * Supervise staff schedules, shifts, attendance, and performance. * Promptly resolve operational incidents and customer-related issues. * Coordinate with security, maintenance, customer service, and administrative departments. * Monitor operational indicators, productivity, satisfaction, and service quality. * Identify improvement opportunities and propose actions to optimize processes. * Supervise proper use and functioning of equipment, facilities, and resources. * Prepare operational reports and communicate results, incidents, and needs to management. * Ensure compliance with company-established safety, prevention, and operational regulations. * Support planning and execution of special activities, events, and entertainment experiences. Requirements * Technical or professional degree in Administration, Hospitality, Tourism, Operations Management, Entertainment, or related fields. * Minimum 2 years’ prior experience supervising operations, services, entertainment, hospitality, retail, or customer service. * Experience leading and coordinating work teams. * Proficiency in Microsoft Office tools, especially Excel. * Ability to work rotating shifts and in high-traffic environments. * Availability to work weekends and holidays, as scheduled. * Preferred experience in entertainment venues, event centers, hotels, casinos, or hospitality services. Competencies * Leadership and organizational ability. * Customer orientation and service excellence. * Problem-solving ability under pressure. * Effective communication and teamwork. * Planning and priority management. * Results orientation. * Proactivity and decision-making ability. * Conflict resolution and strong interpersonal skills. * Commitment to safety and operational standards. We Offer * **Monthly salary of CLP 2\.800\.000.** * Opportunity to join a company in the entertainment and services sector. * Professional development and growth opportunities. * A dynamic, service-oriented work environment. * Chance to participate in high-impact projects and activities enhancing customer experience. **Workplace:** Rosario Norte 555, Las Condes, Santiago, Metropolitan Region. If you have experience supervising operations and are interested in leading teams within a dynamic entertainment environment, we invite you to apply. Salary: Up to $2\.800\.000 per month Workplace: On-site employment