Job Summary: We are seeking a support technician to ensure continuity of plant-based computer systems and equipment, with a service-oriented mindset and strong problem-solving skills. Key Responsibilities: 1. First-level technical support to users 2. Installation and maintenance of technological equipment 3. Resolution of hardware and software incidents We seek individuals with a service-oriented attitude, strong problem-solving capabilities, and motivation to provide technological support to various operational users, ensuring continuity of plant computer systems and equipment. ### **Main Responsibilities** * Provide first-level technical support to plant users. * Install, configure, and maintain computing equipment, printers, and technological devices. * Support network administration, communications, and operational connectivity. * Resolve incidents related to hardware, software, and corporate systems. * Perform preventive and corrective maintenance on computer equipment. * Manage inventory of equipment, licenses, and technological accessories. * Escalate incidents requiring specialized support in a timely manner. * Support implementation of new technology projects and infrastructure IT improvements. * Ensure compliance with the company's information security policies. ### **Requirements** * Higher Technical or Professional degree in Computing, Connectivity and Networks, Telecommunications, or related field. * Minimum 1 year of experience providing user support is desirable. * Knowledge of Windows operating systems, Microsoft 365, networks, hardware, and technical support. * Experience in industrial environments or production plants is desirable. * Availability to work on shift schedules.
Sofía Muñoz
MyJob · HR
Sofía Muñoz
MyJob · HR
