Technological Operations Assistant

Description

Job Summary: Toanto Group Business & Technology Services Chile SpA is seeking an organized Technological Operations Assistant to support the daily operation of systems and digital platforms. Key Highlights: 1. Gain hands-on experience in technological operations and IT support. 2. Learn incident, ticket, and technological asset management processes. 3. Build a professional career in IT and digital operations. Job Summary **Toanto Group Business \& Technology Services Chile SpA** is seeking an organized ***Technological Operations Assistant*** with proficiency in digital tools and strong attention to detail to join our team in Los Ángeles, Biobío. As a Technological Operations Assistant, you will support the daily operation of the company’s technological systems, digital platforms, service requests, technical records, equipment information, and operational processes. You will work closely with technology, IT support, digital operations, customer service, administration, and commercial operations teams to ensure technological systems and processes operate efficiently and that information remains accurate and up to date. This position is ideal for recent graduates and professionals with limited experience interested in technological operations, IT support, digital operations, enterprise systems, technical administration, or technology-based business services. Responsibilities: Provide daily support for technological and digital operations. Monitor routine technology service requests. Create and update support tickets as needed. Maintain accurate information in approved enterprise and technological systems. Assist with user access and account requests. Provide support for basic password and account access issues. Assist with routine inquiries regarding software and applications. Perform basic first-level troubleshooting. Help identify hardware, software, connectivity, or user access issues. Escalate complex technical incidents to IT support specialists. Follow up on pending technology requests. Maintain accurate notes on tickets and incidents. Assist with workstation and equipment records. Maintain technology inventory and asset information. Provide support for equipment assignment and return. Assist with software and license records, as applicable. Support approved digital platforms and internal enterprise systems. Assist with data entry and information validation. Maintain operational records in Excel or Google Sheets. Assist with basic technology reports and dashboards. Monitor shared technical support inboxes or queues. Assist with routine system testing and validation activities. Document recurring operational issues. Help maintain internal procedures and knowledge base articles. Support technology onboarding and offboarding activities. Coordinate routine technology requests with internal teams. Assist with basic Microsoft 365 processes, as applicable. Support approved changes to systems and processes. Maintain organized electronic documentation. Comply with information security and data privacy procedures. Assist with tracking service levels and key operational performance indicators (KPIs). Participate in continuous process improvement activities. Requirements: Completed secondary education or equivalent qualification. Technical or professional studies in Information Technology, Computer Science, Systems Engineering, Telecommunications, Business Technology, Digital Operations, Business Administration, or related fields are highly valued. Approximately 0\-1 year of relevant experience. Prior experience in IT or technological operations is not mandatory. Recent graduates are encouraged to apply. Academic internships and projects will be considered. Strong general computer skills. Familiarity with Windows and web applications. Familiarity with Microsoft Office or Microsoft 365\. Basic knowledge of Microsoft Excel or Google Sheets. Basic knowledge of hardware and software is highly valued. Basic problem-solving skills are highly valued. Familiarity with incident management or helpdesk platforms is highly valued. Basic knowledge of networks and connectivity is highly valued. Familiarity with technological asset management is highly valued. Exceptional attention to detail. Strong organizational skills. Good oral and written communication skills. Strong problem-solving ability. Ability to follow documented procedures. Ability to manage multiple routine requests. Ability to quickly learn new digital systems. Strong orientation toward customer and internal user service. Why Work With Us? Gain hands-on experience in technological operations. Acquire experience in IT and enterprise system support. Develop first-level problem-solving skills. Learn incident and ticket management processes. Gain experience with technological asset records. Develop skills in Microsoft 365 and digital platforms. Strengthen your Excel and operational reporting skills. Learn technology onboarding and access management processes. Gain experience supporting technology-enabled business operations. Work alongside IT, digital, customer service, and operations professionals. Develop professional problem-solving and coordination skills. Participate in process improvement activities. Build a professional trajectory toward roles such as Technological Operations Coordinator, IT Operations Analyst, IT Support Specialist, Digital Operations Specialist, Systems Support Analyst, or Technological Operations Specialist. Salary: $650\.000 \- $850\.000 per month Work Location: On-site employment