**Company Description** SGS is the world's leading inspection, verification, analysis, training and certification company. Recognized globally as the benchmark for quality and integrity, we have more than 95,000 employees and a network of over 2,400 offices and laboratories worldwide. **Job Description** Coordinate all business audit processes, acting as the strategic and operational link among the various departments involved in the audit process, ensuring **smooth, efficient and high-quality execution** that meets timelines, budgets and company and client standards, while fostering collaborative relationships and delivering a positive experience for all stakeholders. Key mission concepts description: **Smooth execution**: Ensure each stage of the process (planning, coordination, execution, review and delivery) proceeds without interruptions, unnecessary delays or misunderstandings, through clear, proactive and timely communication among all stakeholders. **Efficient execution**: Optimize resource utilization (time, personnel, tools and costs), minimizing rework, unnecessary travel, idle time and any other source of operational inefficiency. **Quality execution**: Comply with technical, regulatory and service standards established by the organization and clients, delivering clear, accurate reports within agreed timelines, supported by professional and personalized service. * Receive operational requests from the commercial or technical department, or directly from the client. * Review service scope, contractual conditions, available timelines and audit complexity. * Coordinate with the technical department to assign competent auditors according to audit type, location and availability. * Schedule audits and notify all stakeholders (client, auditor, commercial team, support). * Manage required logistics (documentation, access links, site access permissions, transportation or accommodation reservations, if applicable). * Verify deliverables are issued on time (audit plan), complete and delivered within agreed deadlines. * Identify risks or deviations during execution and proactively manage them to minimize impact. * Monitor schedule compliance and report deviations to management. * Confirm with auditors receipt of required information and documentation prior to the audit. * Monitor progress status, confirm delivery dates and necessary validations. * Verify deliverables are accurate, complete and delivered within agreed deadlines. * Verify with support departments (billing, IT, quality, etc.) correct administrative execution of the service. * Address client requests or complaints during service execution, internally channeling required corrective actions. * Enter and update information in internal and/or client platforms, per procedure and standard. * Participate in internal planning meetings and operational performance indicator reviews. * Support the commercial team in assessing operational feasibility of new proposals, raising alerts or recommendations. * Propose improvements to coordination processes, workload management and resource allocation. * Ensure operational viability of new commercial projects. **Requirements** * Operations License (internal management and acquisition) * Professional with university or technical education, preferably in operations management, administration, commercial areas or related disciplines. * Microsoft Office minimum intermediate level (Mandatory) * Proficiency in planning tools and ERP/CRM systems. * Experience managing operational planning and coordination processes (Mandatory). Basic knowledge of quality standards or management systems (e.g., ISO 9001, ISO 14001) desirable. * Basic English (Not mandatory) * Organization and planning skills. * Effective communication and customer orientation. * Problem-solving and decision-making abilities. * Collaborative teamwork and results orientation. * Ability to work under pressure and multitask. * Minimum 2 years in similar operational coordination roles, ideally within professional services, certification or auditing firms. * Organization and planning skills. * Effective communication and customer orientation. * Problem-solving and decision-making abilities. * Collaborative teamwork and results orientation. * Technological proficiency for system usage. **Additional Information** Geographic Mobility: Occasional. * Position Location: Corporate Building, Pudahuel, Santiago.