IT Support Technician Level 1

Description

Job Summary: We are seeking a responsible and organized IT Support Technician Level 1 with an interest in technology to gain experience in technical support and user assistance. Key Highlights: 1. Opportunity to gain hands-on experience in IT support 2. Training and guidance to perform job responsibilities 3. Opportunities for professional growth in technology **IT Support Technician Level 1 Job Summary:** We seek a responsible, organized individual with an interest in technology to join us as an IT Support Technician Level 1 in Santiago, Metropolitan Region. This is a full-time opportunity to build experience in technical support, user assistance, problem resolution, and equipment and system administration. The selected candidate will provide first-level support to users, assist in resolving technological incidents, and collaborate with the IT team to ensure smooth operations. **Location:** Santiago, Metropolitan Region, Chile **Employment Type:** Full-time **What you'll do:** * Respond to user technical support requests * Resolve basic hardware, software, and connectivity issues * Log and track incidents and support requests * Install, configure, and maintain computer equipment * Support setup of computers, printers, and devices * Provide assistance with systems, applications, and workplace tools * Create, update, and manage accounts and access per established procedures * Diagnose technical issues and identify solutions * Escalate incidents requiring specialized support * Maintain records of equipment and technology assets * Support updates and basic maintenance tasks * Guide users on using technological tools * Maintain clear and professional communication with users * Support other IT support and operations-related activities **Requirements:** * Interest in technology and IT support * Strong communication and user service skills * Basic proficiency with computers, operating systems, and digital tools * Ability to diagnose and resolve basic issues * Willingness to learn new technologies and systems * Organizational skills and attention to detail * Ability to work collaboratively in a team * Prior experience in IT support, computing, user assistance, or related fields is valued but not required * Candidates with varying levels of experience will be considered **Why work with us:** * Professional and collaborative work environment * Training and guidance to perform job responsibilities * Opportunity to gain hands-on experience in IT support * Development of technical and user service skills * Opportunities for professional growth * Exposure to diverse technologies and systems * Supportive team environment * Opportunity to build a career in technology and IT support If you are looking for an opportunity to develop your technical skills, gain IT support experience, and grow professionally, we invite you to apply for this position. Salary: $8\.400\.000 \- $11\.400\.000 per year Workplace: On-site employment