ENDPOINT OPERATIONS L3

Description

Job Summary: Responsible for resolving complex and high-impact incidents, strengthening security, and improving operational maturity through automation and standardization. Key Responsibilities: 1. Resolution of high-impact, complex incidents on endpoints. 2. Drives continuous improvement and process automation. 3. Training of L2 support teams and development of competencies. ENDPOINT OPERATIONS L3 **Offer ID:** 84187 **Job:** Support Functions / IT and Digital **Contract type:** Permanent **Schedule:** Full\-Time **Country:** Chile EQUANS Chile (EQCL) is seeking an **ENDPOINT OPERATIONS L3**. The primary purpose of this role is to address and resolve complex, high-impact, or non-standard incidents, ensuring definitive and sustainable solutions. The role actively contributes to strengthening security and ensuring audit compliance, while driving continuous improvement of operational maturity through automation, process standardization, and knowledge sharing within the team. Responsibilities: Diagnose and resolve complex, high-impact incidents and problems on endpoints under their responsibility, ensuring operational continuity and service quality. Perform root cause analysis of incidents and problems, implementing definitive corrective actions that ensure operational stability and prevent recurrence. Update and optimize procedural manuals, promote process automation, and reinforce operational standards, fostering efficiency, consistency, and continuous improvement in endpoint management. Train Level 2 (L2\) support resources in Operations and strengthen the team’s overall capability, promoting technical competency development, autonomy in incident resolution, and effective collaboration. We invite all qualified candidates to apply for this position: **Education / Qualifications:** * Bachelor’s or Master’s degree in IT, Business Administration, or a related field. **Knowledge:** * Extensive experience in at least one endpoint domain (Workplace, Mobile, EPM, Packaging, or DEX). * Experience working in large, standardized enterprise environments. * Solid understanding of ITIL-based operational processes (Incident, Problem, Change). **Experience:** * 5 years of experience in endpoint engineering, endpoint security, or roles related to Digital Workplace. **Requirements:** * Advanced English. * French or Portuguese desirable (not mandatory). Diversity strengthens us. We are an equal-opportunity employer committed to providing an inclusive workplace where all individuals are treated fairly and respectfully. All qualified applicants will be considered without regard to race, color, sex, nationality, marital status, political opinion, age, religion, education, disability, sexual orientation, gender identity, or socioeconomic status. Join EQUANS Chile! **Place:** Workplace : Av. Providencia 1760, Oficina 1601 Santiago Chile