E-commerce Operator Linares

Description

Job Summary: We are seeking a Part-Time E-commerce Operator to ensure operational excellence across the full e-commerce order cycle and promote adoption of digital channels. Key Highlights: 1. Ensure the quality and completeness of e-commerce orders. 2. Promote the use of digital platforms among customers. 3. Warehouse management and experience in quality audits. At TRANSVIP, a recognized passenger and cargo transportation company with over 20 years of experience in fleet management, administration, reservation systems, traffic operations, and technology implementation in our operational processes, we are currently seeking a Part-Time E-commerce Operator in Linares. **JOB OBJECTIVE** Ensure operational excellence throughout the entire e-commerce order cycle (picking, quality audit, invoicing, and delivery), guaranteeing 100% quality and completeness. Simultaneously, act as a digital channel ambassador within the store, driving customer adoption of self-service purchase points (kiosks). **MAIN RESPONSIBILITIES** * Thorough product search in both sales floor and warehouse to prevent incomplete orders. Manage substitutions in coordination with customers to ensure a high *Fill Rate*. * Cross-verification of picking. Strict review of expiration dates, physical condition of products, cold chain maintenance, and food safety. Exact reconciliation of packages vs. system records. * Secure packaging of orders. Temporary storage in temperature-controlled zones. Documented handover of shipments to the *Drivers* fleet and direct delivery to in-store pickup (Pickup) customers. * Proactive engagement with customers on the sales floor. Provide guidance, demonstrations, and encouragement for using the digital platform or shopping app, supporting them through their first experience to foster channel adoption. * Support the in-store coordination team to ensure smooth operational functionality. * Monitor adherence to daily operational performance indicators. **Desired Experience** * Warehouse management. * Runner. * Quality auditor. * Use of reporting platforms. * Power BI, Excel. **Work Modality** * Part-time, half-day shift.