Customer Success Analyst

Description

Job Summary: We are seeking a Customer Success Executive Jr to join a passionate team focused on customer experience and professional growth in technology. Key Highlights: 1. Opportunity for professional development and growth in Customer Success 2. Excellent work environment and well-being as a top priority 3. A leading multinational company in technology solutions and services Join our team and discover a unique challenge at a company passionate about what it does! If you are looking for an opportunity to develop professionally, learn, and grow in the field of **Customer Success**, within a company offering an excellent work environment where your growth and well-being are our top priorities, this is the place for you! We are looking for a **Customer Success Executive Jr** to join our team in Chile. Your primary objective will be to **support and monitor our customers**, contributing to delivering an outstanding service experience, strengthening relationships, and collaborating with various internal teams to identify needs and improvement opportunities. Who Are We? We are a leading multinational company specializing in technology solutions and services that enhance our clients’ agility and competitiveness. Our commitment is to make a real difference in their business processes and outcomes, supporting them at every stage of their experience with us. **What Are We Looking For?** ------------------ * Degree in **Commercial Engineering, Business Administration, Marketing, Industrial Civil Engineering**, or related fields. * **Junior or Advanced Junior** profile, with approximately **1–2 years of experience** in roles related to customer support and management, Customer Success, Customer Experience, Account Management, commercial support, or similar. * Experience working with customers, ideally in **B2B** contexts. * Proficiency in CRM tools. **HubSpot experience is desirable.** * Intermediate-level proficiency in **Excel**. * Strong **PowerPoint** skills for preparing reports and presentations. * Excellent verbal and written communication skills. * Strong organizational and follow-up capabilities. * Analytical, proactive, and problem-solving oriented profile. * Customer-focused mindset and eagerness to learn and grow in the **Customer Success** field. Preferred (but not mandatory): * Prior experience in technology, consulting, or B2B service companies. * Knowledge of Customer Success methodologies and metrics such as **NPS, CSAT, Health Score, or QBRs**. * Experience using HubSpot or other CRM platforms. What Will Be Some of Your Responsibilities? * Monitor customer satisfaction and experience across a portfolio of clients. * Maintain contact with clients to understand their needs and track requirements and commitments. * Support measurement of satisfaction metrics such as **NPS and CSAT**. * Record and keep client information updated in **HubSpot**. * Monitor KPIs and identify improvement opportunities. * Support identification of risks and opportunities within the client portfolio. * Prepare reports and presentations for clients and internal teams. * Coordinate with sales, operations, and delivery teams to track needs and requirements. * Participate in follow-up meetings and periodic service reviews. * Propose and collaborate on initiatives to improve our customers’ experience. * Progressively learn and develop expertise in Customer Success methodologies and tools. Where Will You Work? This position is **hybrid**, requiring in-person attendance at our offices located in **Las Condes, Chile**. At SEIDOR, we believe in talent and equal opportunity. We value diversity and foster an inclusive environment where everyone can reach their full potential. All our job opportunities are open to individuals of any age, gender, sexual orientation, disability, origin, or any other condition protected by law. Will You Join SEIDOR? If you are passionate about the world of customers, interested in technology, and seeking an opportunity to **learn, grow, and develop professionally in Customer Success**, we’re waiting for you!