Customer Service Representative

Description

Job Summary: We are seeking a friendly and responsible Customer Service Representative to handle customer service, communication, and operations in a professional environment. Key Highlights: 1. Professional and collaborative work environment 2. Training and guidance for performing job responsibilities 3. Opportunities for professional growth **Customer Service Representative Job Summary:** We are looking for a friendly, responsible, and customer-oriented individual to join us as a Customer Service Representative in Concepción, Biobío. This is a full-time opportunity to gain experience in customer service, communication, and operations within a professional and collaborative environment. The selected candidate will handle inquiries, provide information, resolve routine requests, and follow up on customer requirements. Training and guidance on the systems and processes used in this role will be provided. **Location:** Concepción, Biobío, Chile **Employment Type:** Full-time **What you'll do:** * Handle customer inquiries and requests in a friendly and professional manner * Provide clear information about products, services, orders, or processes * Assist customers via telephone, email, chat, and other authorized channels * Record and update customer information in relevant systems * Resolve routine problems and requests according to established procedures * Follow up on pending requests and cases * Manage inquiries and complaints professionally * Escalate cases requiring support from other departments * Coordinate requests with internal teams * Maintain accurate records of all interactions * Support customer service and customer experience activities * Adhere to established service procedures and standards **Requirements:** * Strong communication skills * Service-oriented attitude and willingness to help * Basic computer and digital tool proficiency * Ability to learn new systems and procedures * Ability to work in an organized manner * Responsibility and teamwork orientation * Prior experience in customer service, sales, administration, commerce, or related fields is valued but not mandatory * Candidates with varying levels of experience will be considered **Why work with us:** * Professional and collaborative work environment * Training and guidance to perform job responsibilities effectively * Opportunities to develop communication and service skills * Hands-on experience in customer service and operations * Opportunities for professional growth * Supportive team environment * Development of skills in communication, problem solving, and customer management If you are seeking an opportunity to develop your skills, gain experience, and grow professionally in customer service, we invite you to apply for this position. Salary: $6\.600\.000 \- $10\.800\.000 per month Workplace: On-site employment