Reservation Assistant

Description

Job Summary: Salt River Hospitality is seeking a friendly and organized Reservation Assistant (m/f/d) to join its hospitality team, managing reservations and providing administrative support. Key Highlights: 1. Practical experience in reservations and customer service 2. Professional environment emphasizing collaboration and quality 3. Contributes to a positive guest experience **About the Role** Salt River Hospitality is seeking a friendly, organized, and service-oriented Reservation Assistant (m/f/d) to join our hospitality team in Buin, Metropolitan Region. This entry-level position is ideal for someone who enjoys assisting guests, managing reservations, and providing administrative support in a dynamic hospitality environment. The selected candidate will assist in managing reservation requests, updating reservation information, responding to guest inquiries, and coordinating with internal teams to ensure a positive and seamless guest experience. **Why Work With Us?** **The Environment:** Join a professional hospitality team that values collaboration, accountability, and high-quality guest service. **Professional Growth:** Gain practical experience in reservations, customer service, hospitality, and administrative operations. **Guest Experience:** Contribute to creating a positive experience for our guests from the moment they make a reservation. **Teamwork:** Collaborate closely with front office, food and beverage, and other hospitality departments. **Key Responsibilities** **Reservation Support:** Assist in managing new reservations, cancellations, modifications, and reservation-related inquiries. **Guest Communication:** Respond to basic guest inquiries via telephone, email, and other communication channels. **Reservation Recordkeeping:** Maintain accurate and up-to-date reservation and guest information. **Administrative Support:** Prepare basic reservation reports, organize information, and assist with daily administrative tasks. **Team Coordination:** Communicate reservation updates to relevant staff members. **Guest Service:** Provide courteous and professional assistance and help resolve common reservation-related inquiries. **What We’re Looking For** **Experience:** 0–1 year of experience in hospitality, customer service, administration, reservations, or a related field. Recent graduates and candidates with transferable customer service experience are also welcome to apply. **Education:** Completed secondary education, technical training, or studies related to hospitality, tourism, administration, or business. **Customer Service:** Friendly, professional individual with strong communication skills when interacting with guests. **Organization:** Ability to maintain accurate records and manage multiple routine requests. **Computer Skills:** Basic proficiency in email, spreadsheets, word processors, and reservation systems. **Languages:** Spanish required. Basic or intermediate English is considered an advantage. **Attitude:** Responsible, organized, detail-oriented, eager to learn, and able to work effectively in a team. Salary: $500\.000 \- $700\.000 per month Workplace: On-site employment