Aftersales District Manager

Description

Job Summary: Supervises and supports dealers to maximize customer satisfaction and Chevrolet/General Motors aftersales business results. Key Highlights: 1. Manages key aspects of the aftersales business with a retail focus. 2. Develops strategies to maximize aftersales results. 3. Promotes customer retention and satisfaction. **Job Description** **Hybrid: This role requires working onsite three times per week (Tuesday, Wednesday, and Thursday)** Aftersales District Manager **Responsibilities:*** Supervises and supports assigned dealers in developing strategies and activities that maximize customer satisfaction and aftersales business results for Chevrolet/General Motors dealers and distributors. * Develops, coordinates, and monitors aftersales business plans at assigned dealers/distributors, implementing retail-focused actions to increase retention and satisfaction among Chevrolet vehicle owners and/or stakeholders within the value chain. * Manages key aspects of the aftersales business, including parts sales, BDC call centers, geographic and digital coverage, NPS and Customer Satisfaction, service and collision workshop productivity, brand-implemented customer retention campaigns, and compliance with General Motors-established standards. **Requirements:*** Education: Graduates AND/OR students nearing graduation with pending degree in Business Administration, Commercial/Industrial/Civil/Mechanical Engineering, or related fields. * Experience: Minimum of 4 years’ experience in similar roles within commercial positions. * English: Intermediate level. * Microsoft Office: Intermediate level. * Valid driver’s license for Chile. * Willingness to occasionally work onsite at our offices located in **Ciudad Empresarial, Santiago**, **Chile**. Willingness to travel nationally to visit the dealer network within the assigned zone on a daily basis. * **Desired Competencies:*** Experience in the automotive industry and/or related commercial experience. * Knowledge of Power BI and database management. * SAP proficiency. * Competencies: Interpersonal skills, conflict resolution, working under pressure, change agent and facilitator, public speaking ability, teamwork, planning, proactivity, customer- and people-oriented mindset, empathy focused on experience aligned with brand-established standards, quick learning ability, analytical capability, persuasive power, self-motivation, and ability to motivate others. \&\#xa;\&\#xa;This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}.\&\#xa;\&\#xa;The selected candidate will be required to travel at least 50% or more on a frequent basis.\&\#xa;\&\#xa;This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.\&\#xa;\&\#xa; **About GM** Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all. **Why Join Us** We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team. **Non\-Discrimination and Equal Employment Opportunities** General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers. We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role\-related assessment(s) and/or a pre\-employment screening prior to beginning employment. To learn more, visit **How we Hire** . **Accommodations** General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, **email** us or call us at 1\-800\-865\-7580\. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.