Senior Customer Service Specialist

Description

Job Summary: We are seeking a Senior Customer Service Specialist to manage inquiries, provide complex support, coordinate solutions, and ensure professional assistance for a superior customer experience. Key Highlights: 1. Develop high-level expertise in customer service and operations. 2. Acquire valuable skills in customer relationship management and case handling. 3. Collaborate with customer service and technical support professionals. Job Summary **KMD Professional Services Chile SpA** is looking for an experienced, organized, and customer-oriented **Senior Customer Service Specialist** to join our team in Temuco. As a Senior Customer Service Specialist, you will manage customer inquiries, provide support for more complex service requests, coordinate solutions, and help ensure customers receive professional, accurate, and timely assistance. You will work closely with customer service, operations, administration, technical support, and management teams to resolve customer concerns, follow up on pending cases, maintain accurate records, and contribute to overall customer experience improvement. This position is ideal for candidates with experience in customer service, customer support, contact centers, BPOs, hospitality, retail, administration, or other customer-facing environments. Candidates with strong customer service experience who are ready to assume greater responsibilities are also encouraged to apply. Responsibilities Manage customer inquiries via phone, email, chat, and other authorized communication channels. Provide clear and accurate information about company services and customer service processes. Investigate and resolve customer concerns professionally and efficiently. Handle more complex cases and coordinate appropriate solutions. Monitor open customer requests and conduct timely follow-ups. Assist with service inquiries and issues requiring special attention. Coordinate customer requests with operations, administration, technical support, and other internal teams. Maintain accurate records of customer interactions, requests, actions, and resolutions. Support new customer onboarding and routine service-related activities. Identify customer needs and route specialized requests to the appropriate team. Maintain professional communication throughout the entire customer service process. Use authorized CRM systems, incident management systems, customer service platforms, and business applications to manage cases. Prepare customer service reports, case summaries, spreadsheets, and routine operational updates. Monitor customer service response times and pending actions. Provide daily guidance and share knowledge with fellow customer service colleagues as needed. Assist in onboarding and supporting new team members. Identify recurring customer issues and contribute to practical service improvements. Support customer satisfaction, service quality, and response time objectives. Contribute to customer service procedures, internal documentation, and knowledge resources. Support continuous improvement across all customer service operations. Requirements Prior experience in customer service, customer support, contact centers, BPOs, hospitality, retail, administration, or similar customer-facing environments is highly valued. Excellent communication and interpersonal skills. Professional and customer-focused approach. Strong organizational and time management skills. Excellent listening, problem-solving, and follow-up abilities. Ability to manage multiple customer cases and shifting priorities. Comfort managing more complex service inquiries and issues. High attention to detail and ability to maintain accurate records. Comfort communicating via phone, email, chat, and digital service channels. Proficiency with computers, email, spreadsheets, and common business applications. Familiarity with CRM systems, incident management systems, help desks, or customer service platforms is advantageous but not mandatory. Ability to communicate professionally with customers, colleagues, and managers. Comfort providing practical guidance and support to less-experienced colleagues. Ability to work independently and collaboratively. Willingness to learn new systems, services, and customer service processes. Relevant academic qualifications, professional training, or equivalent practical experience will be considered. Applicants meeting most — though not necessarily all — of the requirements are encouraged to apply. Why Work With Us? Develop high-level expertise in customer service and operations. Acquire valuable skills in customer relationship management, case handling, escalation, and service coordination. Receive structured onboarding and ongoing professional development. Work with modern CRM, customer service, and collaboration platforms. Collaborate with customer service, operations, technical support, and administration professionals. Gain experience managing complex customer cases and service issues. Strengthen leadership capabilities through knowledge sharing and supporting other team members. Contribute ideas to improve customer experience and service efficiency. Develop transferable skills to progress into customer service supervision, operations, customer experience, and team leadership roles. Access professional development and internal advancement opportunities. Work in a collaborative, professional, and inclusive environment. Salary: $900,000 - $1,350,000 per month Work Location: On-site employment