At Verisure, we are People Protecting People. We know that our team is our greatest asset, and the key to our success goes beyond the sum of each individual's achievements. We create memorable experiences for our collaborators and are strongly focused on our customers. We put passion into everything we do, are committed to making a difference, constantly innovating and winning as a team, all with trust and responsibility. With a focus on inclusion, development, and growth of our employees, and under the framework of Law 21.015, which encourages the hiring of people with disabilities, we are currently seeking a Retention and Customer Loyalty Manager. * **What are the main responsibilities?** * Ensure effective management of supervisors through guidance, coordination, and continuous monitoring of their responsibilities. * Create and implement strategies to strengthen team motivation and cohesion. * Review and evaluate key performance metrics, identifying trends and areas for improvement. * Identify recurring platform issues and analyze their root causes. * Collaborate with other departments to enhance service and end-customer experience. * Promote a collaborative work environment. * Manage operational indicators and administrative tasks. * Manage assigned budget and resources. * Promote continuous improvement. * Conduct regular operational and developmental feedback sessions in 1:1 meetings. * Design and implement an internal team workplace climate plan. * Resolve interpersonal conflicts. * Actively participate in team member selection processes. * **Who are we looking for?** * Graduate professional with a degree in Business Administration, Industrial Engineering, Commercial Engineering, or related field. * At least 3 years of experience leading supervisor and operational teams, ensuring their professional and emotional development. (mandatory) * Demonstrated practical approach to resolving internal conflicts and creating high-performance collaborative environments. * Specific knowledge in Commercial Management within Call Centers, KPI management and protocols, customer management and experience, process development, results orientation, proactivity, and teamwork skills. * **What do we offer?** * Development plan within the Performance Management process. * Annual merit-based adjustments, base salary, and variable pay. * Complimentary free health, dental, and life insurance. * Excellent workplace environment. * Flexible Time Vericoins (2 days). * Performance evaluation and action plan. * Meal card ($5000 per working day). * FALP Oncology Agreement, CEDCHILE Dental Agreement, and other healthcare benefits. * Teamwork and leadership opportunities. Over 5.1 million families and small businesses trust us to protect what matters most to them. We are the leading provider of professionally monitored alarm systems in Europe and expanding across Latin America, operating in a total of 17 countries. We integrate product development, design, and sales with installation, service, and a professional monitoring solution that is always active, 24 hours a day, 7 days a week. And you—do you think you have what it takes to Protect People? If so, join our team!