Position Summary: Leads and manages a bank branch, promoting services and ensuring achievement of operational and commercial objectives. Key Highlights: 1. Leadership and comprehensive management of a bank branch 2. Establishment of strategic relationships with the business community 3. Development and implementation of customer service procedures **Job Description** ---------------------- BancoEstado Express is seeking a Branch Manager for Southern Santiago. Your objective is to lead and manage the daily operations of the assigned branch, establish strategic relationships with the business community, understand the banking needs of individual and corporate clients, thereby promoting the bank’s wide range of services and monitoring administrative, commercial, and operational performance indicators—while ensuring respect for rights, fulfillment of duties, and achievement of team objectives in accordance with applicable laws, organizational policies, and established norms. Responsibilities: * Collaborate in implementing pilot programs and office-based testing. * Review and monitor compliance with process maps, operational planning, and systems according to management timelines and accounting adjustments within such procedures. * Direct and oversee branch processes in alignment with established procedures, objectives, and targets to meet strategic operational and commercial indicators. * Lead customer service delivery; develop and implement customer service procedures to resolve client requests or complaints. * Assign and monitor execution of administrative and financial tasks by team members to ensure their short-term development and performance. * Monitor financial and administrative transactions conducted at the branch, auditing transactions and ensuring proper reporting and analysis of daily banking operations performed at the branch. * Monitor maintenance of basic and general branch services. * Support branch operations, ensuring achievement of organizational objectives. * Monitor the approved budget and motivate staff to achieve set objectives. * Define and assign actions required for your team to deliver consistent service aligned with the specific needs of the local community where the branch operates—information you must maintain up-to-date. * Continuously motivate and guide your team, encouraging maximum development of each member’s potential through continuous improvement plans. * Conduct interviews with pre-selected candidates for existing positions within the branch. * Supervise branch opening and closing procedures. * Perform accounting adjustments, review accounting records, identify discrepancies, and verify unrecorded transactions due to product system failures. We look forward to your application!**Candidate Requirements** -------------------------- * Degree in Business Administration, Commercial Engineering, Management Control Engineering, or equivalent. * Minimum 3 years of experience in this role. * Cash handling experience; KPI knowledge (Customer Service, Sales, etc.). This opportunity is open to persons with disabilities. **Selection Process** ------------------------ The selection process is conducted via Aira—a recruitment platform designed to enhance your application experience. To apply, you only need: 1\. Apply to the position 2\. Check your email 3\. Log into Aira and answer the requested questions and/or tests Then, if your profile matches our requirements, we will contact you by email (via Aira) to proceed to the in-person stage. **About Us** ------------------ Welcome to our new Job Opportunities Portal, where you can apply online—faster, simpler, and more engagingly. It is a fully digital process requiring you to complete/validate your background information, take psychometric assessments, and finally record a video interview. Questions? Online guidance and a virtual assistant are available.
Sofía Muñoz
MyJob · HR
Sofía Muñoz
MyJob · HR
