Position Summary: BancoEstado Express is seeking an Office Manager to lead and manage the daily operations of the branch, establish strategic relationships, and promote banking services. Key Highlights: 1. Lead and manage the daily operations of the office 2. Establish strategic relationships with the business community 3. Continuously motivate and guide the work team **Job Description** ---------------------- BancoEstado Express is currently seeking an Office Manager for Santiago’s Eastern Area. The role aims to lead and manage the daily operations of the assigned office, establish strategic relationships with the business community, understand the banking needs of individual and corporate clients, thereby promoting the bank’s broad range of services and monitoring administrative, commercial, and operational indicators; additionally, ensure respect for rights, fulfillment of duties, and achievement of team objectives in accordance with applicable laws, organizational policies, and established regulations. Responsibilities: * Collaborate in implementing pilot programs and testing activities at the office. * Review and monitor compliance with process maps, operational planning, and systems according to management timelines and accounting adjustments within such procedures. * Direct and oversee office processes in alignment with procedures, objectives, and targets set for achieving strategic operational and commercial indicators. * Lead customer service delivery; develop and implement customer service procedures enabling resolution of client requests or complaints. * Assign and monitor execution of administrative and financial tasks by team members to ensure their short-term development and performance. * Monitor financial and administrative transactions conducted at the office, auditing transactions, ensuring report generation and analysis of daily banking operations performed at the office. * Monitor maintenance of basic and general office services. * Support office operations execution, ensuring achievement of organizational objectives. * Monitor the established budget and encourage staff to achieve set objectives. * Define and assign necessary actions so that the team delivers a service consistent with the specific needs of the local community where the office is located, remaining informed about such needs. * Continuously motivate and guide the team, encouraging maximization of each member’s potential through improvement plans. * Conduct interviews for pre-selected candidates for existing positions within the office. * Supervise office opening and closing procedures. * Perform accounting adjustments, review accounting records, identify discrepancies, and detect transactions not entered into product systems. We look forward to your application!**Candidate Requirements** -------------------------- * Graduate in Business Administration, Commercial Engineering, Management Control Engineering, or equivalent. * Minimum 3 years of experience in the position. * Cash handling experience; KPI knowledge (e.g., Customer Service, Sales). This opportunity is suitable for persons with disabilities. **Selection Process** ------------------------ The selection process is conducted via Aira — a recruitment platform designed to enhance your application experience. To apply, you only need: 1\. Apply to the position 2\. Check your email 3\. Log in to Aira and answer the requested questions and/or tests Then, if your profile matches our requirements, we will contact you by email (via Aira) to proceed to the in-person stage. **About Us** ------------------ Welcome to our new Job Opportunities Portal, where you can apply online—more quickly, simply, and enjoyably. It is a fully digital process requiring you to complete/validate your background information, take psychometric assessments, and finally record a video interview. Questions? Online information and a virtual assistant are available.
Sofía Muñoz
MyJob · HR
Sofía Muñoz
MyJob · HR
