At Verisure, we are People Protecting People. We know that our team is our greatest asset, and the key to our success is more than the sum of the success of each individual member. We create memorable experiences for our collaborators and are strongly focused on our customers. We put passion into everything we do, are committed to making a difference, always innovating and winning as a team, all with trust and responsibility. With a focus on inclusion, development, and growth for our employees, and under the framework of Law 21\.015, which encourages the hiring of people with disabilities, we are currently seeking a Contact Center Platform Manager. What are the main responsibilities? Ensure effective management of supervisors through guidance, coordination, and continuous monitoring of their responsibilities * Ensure effective management of supervisors through guidance, coordination, and continuous monitoring of their responsibilities. * Create and implement strategies to strengthen team motivation and cohesion. * Review and evaluate key performance metrics, identifying trends and areas for improvement. * Identify recurring operational issues and analyze their root causes. * Collaborate with other departments to enhance service and end-customer experience. * Promote a collaborative work environment. * Manage operational indicators and administrative tasks. * Manage budget and allocated resources. * Promote continuous improvement. * Design and implement an internal team work climate plan. Who are we looking for? * Graduate professional in Business Administration Engineering, Industrial Engineering, Commercial Engineering, or related field. * Knowledge · Operational Management in Call Center (Required) What do we offer? * Development plan within the Performance Management process * Annual merit-based adjustments, base salary and variable pay * Complimentary health, dental, and life insurance at no cost * Excellent work environment * Flexible Time Vericoins (2 days) * Performance evaluation and action plan * Meal card ($5000 per working day) * FALP Oncology Agreement, CEDCHILE Dental Agreement, and other health benefits * Teamwork and leadership Over 5\.1 million families and small businesses trust us to protect what matters most to them. We are the leading provider of professionally monitored alarm systems in Europe and are expanding across Latin America, operating in a total of 17 countries. We integrate product development, design, and sales with installation, service, and a professional monitoring solution that is always active 24 hours a day, 7 days a week. And you, do you believe you have what it takes to Protect People? If so, join our team!