Collections Manager

Description

Job Summary: Convolvu is seeking a Collections Manager to lead portfolio management, recovery of overdue balances, and the performance of the collections team, collaborating with various departments to reduce delinquency. Key Highlights: 1. You will lead the collections strategy and daily operations. 2. You will work with key financial indicators and improve processes. 3. You will have the opportunity to develop and train a team. About the Role **Convolvu Business and Professional Services** is seeking a **Collections Manager** to lead portfolio management, recovery of overdue balances, and the performance of the collections team. You will work closely with **Finance, Accounts Receivable, Billing, Accounting, Operations, and Customer Service** to reduce delinquency, improve recovery times, and strengthen process controls. Why Work With Us You will have the opportunity to: * Lead the collections strategy. * Manage teams and customer portfolios. * Work with key financial indicators. * Coordinate directly with Finance and Operations. * Improve recovery and follow-up processes. * Participate in decisions related to risk and portfolio management. Main Responsibilities * Lead daily collections operations. * Define recovery priorities and strategies. * Supervise overdue portfolio and payment commitments. * Distribute accounts and targets among the team. * Monitor KPIs such as DSO, aging, recovery rate, and delinquency. * Review high-risk accounts. * Manage escalation of complex cases. * Coordinate with Billing to resolve discrepancies. * Work with Accounting on reconciliations and payment application. * Prepare collections forecasts. * Prepare reports for supervisors and management. * Supervise team goal achievement. * Train and develop team members. * Support monthly accounts receivable closings. * Maintain up-to-date information in ERP and collections systems. * Propose improvements to policies and procedures. * Support audits and internal reviews. * Perform other functions related to collections and financial control. Requirements * **5–7 years of experience** in collections, accounts receivable, credit, or financial administration. * At least **2 years leading or supervising teams**. * Experience as a **Collections Manager, Collections Supervisor, Accounts Receivable Manager**, or similar role. * Experience managing B2B or high-volume portfolios. * Knowledge of aging, DSO, and portfolio recovery. * Intermediate or advanced proficiency in **Microsoft Excel**. * Experience with **SAP, Oracle, Softland, Defontana, Microsoft Dynamics**, or other ERP systems is preferred. * Strong negotiation skills. * Ability to lead teams and manage priorities. * Strong results orientation. Desired Qualifications * Degree in **Accounting, Finance, Business Administration, Commercial Engineering**, or a related field. * Experience in credit analysis. * Knowledge of reconciliations and payment application. * Experience with Power BI is preferred. * Advanced Excel proficiency. * Experience preparing collections forecasts. * Knowledge of internal controls and auditing. * Intermediate English proficiency is desirable. Mindset We Seek We value individuals who: * **Lead with clarity:** set concrete priorities and expectations. * **Work with data:** use KPIs to make decisions. * **Negotiate with judgment:** seek sustainable solutions. * **Anticipate challenges:** identify risks before delinquency increases. * **Take ownership:** follow through until each case is resolved. * **Pursue efficiency:** improve processes without compromising control. Salary: $2.000 – $2.400 per month Work Location: On-site employment