At CGS Call Center, we are looking to incorporate an Analyst for managing and controlling shifts and time (GTR, Workforce) into our Customer Service Call Center platform. FUNCTIONS: * Manage shift schedule compliance. * Monitor and manage service levels and alert deviations. REQUIREMENTS: * **Advanced Excel proficiency required** (pivot tables and charts, formulas and functions, data matching, databases) * **Professional experience in call centers in roles related to the position: GTR,** assistant, workforce, supervisor, force, campaign administrator, team leader, line manager, time control, etc.) * Foreigners must have valid permanent residency. WORKING HOURS: 44 weekly working hours from Monday to Friday between 09:00 and 19:00. Excludes public holidays. COMPENSATION: We offer a base salary of $560,000 (gross) + Bonus up to $85,000 (quality-productivity) + Legal bonus of 25% of taxable income. WORK LOCATION: 100% on-site at our CGS Contact Center branch located in Santiago Centro, near Metro U. de Chile or Parque Almagro. WE OFFER: * Initial training and ongoing coaching; * Employment contract and job stability; * Compensation fund and benefits agreements. According to Law No. 21,015, this job opportunity is open to people with disabilities or recipients of disability pensions who meet the requirements for the position. JOIN CGS!!