Customer Service Executive

Description

Job Summary: We are seeking a professional to contribute to the branch's success by delivering comprehensive customer service, executing banking operations, and promoting products and services. Key Highlights: 1. Promotes a customer-centric culture and comprehensive service 2. Opportunities for personal and professional growth 3. Work environment that maximizes potential **Request ID**: 272432 Join our team! Would you like to be part of an organization with over 35 years in the market, dedicated to improving our customers' financial situation through complete and innovative solutions? At Scotiabank, our mission is to provide an environment enabling our employees to maximize their potential. By choosing us, you will join a journey of personal and professional growth, driven by a brand that opens the door to this opportunity. **Join our team!** Would you like to be part of an organization with over 35 years in the market, dedicated to improving our customers' financial situation through complete and innovative solutions? At Scotiabank, our mission is to provide an environment enabling our employees to maximize their potential. By choosing us, you will join a journey of personal and professional growth, driven by a brand that opens the door to this opportunity. **Purpose** Contribute to the overall success of a Chilean branch on a global level, ensuring that the team’s business objectives, plans, and initiatives are implemented in compliance with applicable internal standards, policies, and procedures. **Responsibilities** * Promote a customer-centric culture, ensuring a courteous, approachable, and professional service experience. * Deliver comprehensive counter service, resolving inquiries and requests from both internal and external customers. * Execute banking service operations, such as product delivery, issuance of certificates, management of non-payment orders, bank guarantee letters, and other negotiable instruments. * Identify customer needs and refer commercial opportunities to the Branch Manager or relevant Executives. * Promote and sell assigned counter products and services, contributing to the achievement of branch targets. * Follow up on requests processed with centralized departments, ensuring timely and effective responses. * Record customer interactions, actions taken, and follow-ups in authorized systems (e.g., Sales Platform or others). * Apply and ensure compliance with internal policies, applicable regulations, and operational controls, including AML/KYC requirements. * Safeguard information confidentiality, proper use of passwords, negotiable instruments, and bank assets. * Participate in cash counts, administrative controls, and operational activities, per supervisor guidelines. * Actively contribute to a positive work climate, continuous training, and professional development. * Support initiatives to migrate transactions to digital or alternative channels, promoting self-service usage. * Act in accordance with risk management, compliance, and conduct principles, promptly escalating potential alerts or contingencies. **Requirements** * Professional Technical Degree. * Minimum 2 years of experience in banking operations or similar roles. **Desirable knowledge in:** * Cash handling, cash management, custody, and security. * Transactional banking products and services, deposits, and loans. * Bank self-service channels. * Sales and service technology platforms (e.g., Scotia Pro, Eteller, or others). * KYC/AML regulations and anti-money laundering and counter-terrorism financing measures. * Operational risk, and policies, procedures, and regulations applicable to branches. * Performance management, human resources, and customer service quality. **Why choose us?** We are a bank undergoing modernization and digital transformation. Work-life balance — First bank to reduce working hours to 39 per week! Significant internal mobility opportunities — We want you to grow and develop professionally! Continuous education and learning — Participate in projects, conferences, and events to build new skills and relevant knowledge. Opportunity to collaborate on projects with teams across other countries, fostering idea exchange. Excellent benefits: Choose your days off, choose how to allocate your bonuses, and access health and education agreements. We are diverse and inclusive. **At Scotiabank, inclusion is integral to how we do banking.** This application is open in accordance with Law 21.015. If you require any reasonable accommodation to participate in the process, please let us know. **Don’t hesitate to apply — join this journey and become our next Scotiabanker!** Location(s): Chile : Tarapacá : Iquique We are an international, modern, and digital bank. Work-life balance — First bank to reduce working hours to 39 per week! Significant internal mobility opportunities — We want you to grow and develop professionally! Continuous education and learning — Participate in projects, conferences, and events to build new skills and relevant knowledge. Opportunity to collaborate on projects with teams across other countries, fostering idea exchange. Excellent benefits: Choose your days off, choose how to allocate your bonuses, and access health and education agreements. We are diverse and inclusive. At Scotiabank, inclusion is integral to how we do banking. This application is open in accordance with Law 21.015. If you require any reasonable accommodation to participate in the process, please let us know. Don’t hesitate to apply — join this journey and become our next Scotiabanker!”