Tourism Services Manager

Description

Job Summary: We are seeking a Tourism Services Manager to coordinate service delivery, manage suppliers and teams, and oversee customer experience. Key Highlights: 1. Manages tourism experiences, suppliers, and service activities. 2. Collaborates with commercial, operational, and customer service teams. 3. Enhances your expertise in tourism and service management. **About the Role** Galaxy Horizon Travel SpA provides services related to tourism, travel planning, experience coordination, and customer service. We are looking for a **Tourism Services Manager** to coordinate service delivery, manage suppliers and teams, supervise customer experience, and support the development of new tourism offerings. **Why Join Us?** **Service Management** Coordinates tourism experiences, suppliers, and service-related activities. **Collaborative Work** Works alongside commercial, operational, and customer service teams. **Professional Development** Strengthens your expertise in tourism, service management, and team coordination. **Direct Impact** Contributes to improving the quality and efficiency of travelers’ experiences. **Key Responsibilities** * Coordinate the delivery of tourism services * Supervise suppliers, operators, and contracted services * Manage teams and operational priorities * Monitor service quality and customer satisfaction * Coordinate itineraries and special requirements * Oversee area costs and budgets * Manage service-related incidents * Collaborate with sales and marketing on new offerings * Analyze service and performance metrics * Implement process improvements and enhance customer experience **What We’re Looking For** Experience * Experience in tourism, travel agencies, hospitality, or service management * Prior experience coordinating teams, suppliers, or operational activities * Experience in inbound tourism, tour operators, or travel services is preferred Skills * Tourism service management * Supplier coordination * Customer service * Team management * Planning * Cost control * Incident resolution * Negotiation * Performance metric management * Effective communication Education * Professional or technical degree in Tourism, Hospitality, Business Administration, or a related field * Additional studies in tourism management, customer service, or administration are preferred Salary: $2\.800\.000 \- $3\.900\.000 per month Work Location: On-site employment