Position Summary: Efficiently, accurately, and promptly manage and record accommodation reservations, providing friendly and professional customer service. Key Highlights: 1. Support for continuous growth and learning in a welcoming environment. 2. Opportunity to develop talent and grow globally within Accor. 3. Inclusive culture that values diversity and promotes personal development. **Company Description** Why work for Accor? We are much more than a global leader. We welcome you just as you are, and you can find a job or a brand that matches your personality. We support your daily growth and learning, ensuring your work gives purpose to your life, so that during your journey with us, you can continue exploring Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write—and together, we can imagine tomorrow’s hospitality. Discover the life waiting for you at Accor—visit https://careers.accor.com/ **Job Description** PRIMARY JOB OBJECTIVE Efficiently, accurately, and promptly manage and record accommodation reservations, ensuring a seamless customer experience. Provide friendly and professional service across multiple channels, resolving inquiries and delivering clear information. Maintain up-to-date availability in systems and coordinate with operational departments. Support optimization of hotel occupancy. Contribute to customer satisfaction from the first point of contact. KEY DUTIES AND RESPONSIBILITIES * Answer telephone calls promptly and courteously, providing customers with information about hotel operations. * Respond to reservation requests via telephone and internet, verify availability in the system, process individual and group reservations, and inform customers of details such as daily rate, apartment type, hotel opening hours, etc. * Verify floor/unit availability in the system, considering actual hotel conditions, to avoid discrepancies between reservations and occupied floors. * Open accounts in the system, entering data such as rooming list, payment method, duration, etc. * Track and file reservations, services, “house use”, and guaranteed “no-show” reservations. * Close group accounts upon departure, verify correct invoice issuance and other required data. * Provide service and support to corporate clients, travel agencies, and operators, clarifying doubts and advising on basic hotel operations. * Be responsible, during your shift, for resolving any reservation-related issues. * Share guest preferences with the Front Office team so the ACDC can be updated to personalize products and services for each guest and make every stay remarkable. * Follow guidelines provided by supervisors regarding selective waste collection and consumption of water, energy, and cleaning products, in order to meet environmental objectives. * Achieve departmental goals: Actively contribute to achieving departmental objectives through efficient execution of assigned tasks, aligning with established strategic and operational guidelines. * Participate in mandatory and developmental training: Attend and complete company-required training sessions to maintain and strengthen competencies essential for the role. * Collaborate with other departments to ensure operational continuity: Provide support to other departments when required, ensuring smooth processes and uninterrupted organizational operations. * Perform other specific duties as required by the department/hotel. **Requirements** REQUIREMENTS: EDUCATION Desirable: Higher education in Hospitality, Tourism, or related field Minimum: Completed secondary/high school education Courses: Customer Service PERSONAL CHARACTERISTICS REQUIRED: * Organization * Discretion * Attention to detail **Additional Information** We are much more than a global leader. We welcome you just as you are, and you can find a job or a brand that matches your personality. We support your daily growth and learning, ensuring your work gives purpose to your life, so that during your journey with us, you can continue exploring Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write—and together, we can imagine tomorrow’s hospitality. Discover the life waiting for you at Accor—visit https://careers.accor.com/ Employee Benefits Card offering discounted rates at Accor properties worldwide * Learning programs through our Academies * Opportunity to develop your talent and grow within your hotel and around the world! * Ability to make a difference in your local community through our Corporate Social Responsibility initiatives, such as Planet 2 For Accor, Diversity & Inclusion means welcoming everyone and respecting their differences—valuing only qualities and skills. Our goal is to provide purpose-driven employment within an inclusive culture, offer excellent working conditions, and promote the development of all individuals—including persons with disabilities. Please do not hesitate to inform us of any specific needs you may have so we can take them into account. Rotating Shift Schedule Fixed-Term Contract Meal Allowance and Transportation Benefit