Public Areas Agent

Description

Position Summary: Mandarin Oriental, Santiago is seeking a passionate Public Areas Agent focused on ensuring cleanliness, comfort, and a welcoming atmosphere throughout the hotel. Key Responsibilities: 1. Ensure the care and maintenance of facilities and operational equipment. 2. Perform cleaning tasks in public areas and back-of-the-house areas. 3. Orientation towards luxury service and customer care. Mandarin Oriental, Santiago is currently seeking its next ***Public Areas Agent*** to join the Housekeeping team. Are you an expert in your field? Are you looking to work with a team that strives to be the best—demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a Fan of the Exceptional. **Our Company** Mandarin Oriental Hotel Group is an award-winning owner and operator of some of the world’s most luxurious hotels, resorts, and residences, located in top-tier destinations worldwide, with a strong portfolio of projects. Increasingly recognized for creating some of the world’s most coveted properties, the Group delivers legendary service inspired by its Asian heritage and represents the most innovative luxury experiences. **Our Hotel** An oasis in the heart of the city. As a true landmark, Mandarin Oriental, Santiago enjoys a convenient location, outstanding restaurants, and an impressive outdoor swimming pool. Combining elegant décor with peaceful views, each of our 310 guest rooms and suites features spacious design and a relaxing ambiance. Our hotel is one of the city’s most exciting culinary destinations—with an authentic Nikkei dining experience at Matsuri, Italian flavors at Senso, and light snacks and beverages at Atrium Lobby Lounge. **About the Role** Mandarin Oriental, Santiago is seeking service-oriented individuals to assume the role of Public Areas Agent. Your objective will be to ensure hotel cleanliness, comfortable spaces, and a welcoming atmosphere—delivering an enjoyable guest stay. * Ensure the care and maintenance of facilities and operational equipment. * Perform cleaning tasks across all guest-facing public areas, as well as the hotel’s back-of-the-house areas, to uphold required quality standards. * Ensure availability of necessary supplies for daily tasks. * Report any maintenance needs or other Housekeeping and Engineering-related issues. * Ensure all work equipment remains clean and in good working condition. * Maintain the housekeeping cart in order, per Housekeeping Department standards, stocked with required items for daily duties. **What We Expect From You** * Orientation towards luxury service and customer care. * Relevant experience for this position. * Availability to work full-time, 40 working hours per week on rotating shifts (5x2). **Our Commitment To You** * Complementary health insurance. * Complimentary meals at the staff restaurant. * Uniform laundry service. * Colleague recognition and reward program. * Learning and Development program. * Wellness and social events programs. * Various on-property discounts. **We're Fans. Are you?** "This job posting complies with Law No. 21.015, which promotes the inclusion of persons with disabilities into the workforce."