Customer Service Operator

Description

Job Summary: At Provefarma, we are seeking a Customer Service Operator to manage complaints, provide rapid solutions, and ensure optimal service for internal and external customers. Key Responsibilities: 1. Telephone and email complaint handling and management. 2. Complaint tracking and preparation of periodic reports. 3. Proven experience in customer service and call center. At Provefarma, we are looking for the next Customer Service Operator whose primary mission will be to register complaints and deliver prompt responses and solutions \-via telephone or email\- to all concerns raised by the company’s internal/external customers following order placement or receipt, thereby ensuring optimal and effective customer service and resulting in customer retention. Responsibilities: * Handle and receive complaints via telephone or email, which may relate to product technical failures, quantity discrepancies, and/or price differences. * Enter complaints into the system according to established procedures. * Track the status of complaints already entered into the system and respond to customer inquiries regarding their progress. * Prepare periodic reports on captured complaints. * Track the issuance of credit notes associated with customer complaints. Requirements: * Higher technical education in Business Administration Engineering, Auditing Accountancy, or a related field. * Prior work experience in customer service (mandatory requirement). * Proven experience in call center operations (mandatory requirement). * Proficiency in call management, effective communication with customers, and ability to perform appropriately in high-demand and high-pressure environments.