Hotel Mandarin Oriental, Santiago is looking for its next **Customer Service Agent – Receptionist** to join the Rooms team. Are you an expert in what you do? Are you looking to work in a team that aspires to be the best, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a Fan of the Exceptional. **Us** Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most luxurious hotels, resorts, and residences located in premier destinations around the globe, with a strong portfolio of projects. Increasingly recognized for creating some of the world’s most sought-after properties, the Group offers legendary service inspired by our Asian heritage and represents the most cutting-edge luxury experiences. **Our Hotel** An oasis in the heart of the city. As a true landmark, Mandarin Oriental, Santiago enjoys a convenient location, excellent restaurants, and an impressive outdoor swimming pool. Combining elegant décor with peaceful views, each of our 310 rooms and suites features spacious design and a relaxing atmosphere. Our hotel is one of the city's most exciting dining destinations. Offering an authentic Nikkei culinary experience at Matsuri, Italian flavors at Senso, light snacks and drinks at Atrium Lobby Lounge. **About the Role** Mandarin Oriental, Santiago, is seeking for its Rooms department the next Customer Service Agent – Receptionist who can provide guests with a unique and memorable arrival and departure experience. **Your responsibilities will include** * Supporting the company’s philosophy and culture through the daily use of *Legendary quality experience pillars* to ensure guest satisfaction and achievement of our mission. * Supporting the company’s philosophy and culture through the use of guiding principles and D.E.L.I.G.H.T as part of ensuring guest satisfaction and achievement of our mission. * Providing memorable check-in and check-out experiences for our guests by preparing arrivals, following appropriate steps to accommodate guests, efficiently registering groups, verifying departures, and tracking late departures. * Handling guest comments and incidents appropriately and within the required time frame. * Communicating all guest feedback and concerns to MOD / FOM to ensure proper follow-up. * Proactively gathering information and preferences for guest profiles. * Acting on guest profile information to fully delight our guests by anticipating their needs and exceeding expectations. * Possessing a basic understanding of accounting and cash handling. * Ensuring open communication with Front Office staff to complete all guest requests, such as luggage requests for check-in and check-out. * Being knowledgeable about all internal groups and events, including special requirements and billing arrangements. * Being familiar with the area and services and amenities offered. * Having general knowledge of the hotel’s location and surrounding attractions. * Presenting a positive appearance by adhering to grooming standards and maintaining an optimistic and positive attitude at all times. * Protecting the privacy of guests and colleagues at all times. * Following safety guidelines at all times. * Processing and handling guest calls, external calls, receiving messages, and making wake-up calls. Protect guest and colleague privacy at all times. **What we expect from you** * Advanced/conversational English. * Orientation towards luxury service and customer service. * Availability to work rotating shifts 5x2, 40 hours per week. **Our commitment to you** * Supplementary insurance. * Free meals at the staff restaurant. * Uniform laundry service. * Colleague recognition and reward program. * Learning and Development program. * Wellness and social events programs. * Various discounts provided within the property. Job type: Full-time Application question(s): * Please mention experience related to the position * Please indicate availability for rotating 5x2 shifts * Please specify your level of English and whether you can conduct an interview in this language * Please indicate salary expectations