Telecom Technician

Description

Summary: The Telecom Technician installs, maintains, repairs, and tests telecommunications systems, ensuring reliable connectivity and adhering to industry standards. Highlights: 1. Install, maintain, repair, and test telecommunications systems and networks. 2. Diagnose and resolve service interruptions and perform preventive maintenance. 3. Utilize testing tools and interpret technical schematics for fault resolution. **Job Title: Telecom Technician** **Reports To:** Field Service Manager / Telecommunications Supervisor / Network Operations Manager **Job Summary:** The Telecom Technician is responsible for the installation, maintenance, repair, and testing of telecommunications systems, including voice, data, fiber optic, and wireless networks. This role ensures reliable connectivity for customers by troubleshooting issues, configuring equipment, and adhering to industry safety and compliance standards . **Key Responsibilities** **Installation \& Configuration** * Install, terminate, and test copper (Cat5e, Cat6, Cat6a) and fiber optic cabling (single\-mode, multi\-mode) . * Set up and configure telecom equipment such as routers, switches, PBX systems, modems, VoIP devices, and microwave radios . * Mount and align antennas, dish hardware, and other wireless communication devices . * Install cable trays, ladder racks, junction boxes, patch panels, and telecommunications grounding systems . **Maintenance \& Repair** * Diagnose and resolve service interruptions, signal degradation, and hardware failures . * Perform routine preventive maintenance on network infrastructure and backup systems . * Replace or repair faulty cables, connectors, amplifiers, and power supplies . * Respond to emergency service calls and outages within defined SLAs; participate in on\-call rotation . **Testing \& Troubleshooting** * Use testing tools such as OTDRs, spectrum analyzers, volt/ohm meters, and TDRs to locate transmission faults . * Perform continuity, resistance, and signal strength tests to ensure system integrity . * Interpret network maps, blueprints, and technical schematics to locate and resolve faults . **Documentation \& Compliance** * Maintain accurate records of installations, repairs, test results, and inventory . * Label cables and equipment per industry and company standards (e.g., TIA/EIA) . * Ensure all work complies with local building codes, NEC, OSHA, and company safety policies . * Perform fire stopping for any penetrations made . **Customer Service \& Teamwork** * Communicate with customers to explain work, timelines, and post\-installation usage . * Train end\-users on basic operation of telecom equipment (e.g., VoIP phones) . * Work collaboratively in teams on large cable installation projects and supervise apprentices when required . **Required Qualifications** **Education** * High school diploma or equivalent (GED) required . * Associate degree in Telecommunications, Electronics, Networking, or related field preferred . **Certifications (Preferred)** * BICSI Installer (e.g., Technician, Installer 2\) . * CompTIA Network\+ . * Cisco CCENT or CCNA . * Manufacturer certifications (e.g., Avaya, Mitel) . * Safety certifications (H2S, LOTO, First Aid/CPR) for industrial settings . **Experience** * 1–3 years of hands\-on experience in telecom, network cabling, or related field . * Senior roles may require 6\+ years and supervisory experience . **Knowledge, Skills \& Abilities** **Technical Skills** * Proficiency with cable termination (RJ45, RJ11, coaxial, fiber connectors LC/SC/ST) . * Familiarity with networking basics (IP addressing, VLANs, PoE) . * Ability to read and interpret wiring diagrams and floor plans . * Experience with test equipment (fluke testers, OTDR, light meters, voltmeters) . **Soft Skills** * Strong problem\-solving and analytical thinking . * Effective written and verbal communication in English . * Attention to detail and organizational ability . * Customer service orientation Job Types: Full\-time, Part\-time Pay: $18,000,000 \- $26,000,000 per year Expected hours: 40\.0 per week Work Location: In person