At **Agtec**, a company with over 25 years of experience in technological solutions, we are seeking to add to our team a **Level 1 Systems Support professional**, committed, proactive, and interested in growing within the IT field. **Position Objective** Provide first-level functional and technical support to system users, ensuring operational continuity and timely, effective, high-quality service. **Main Responsibilities** * Analyze and manage user functional requests. * Track and document incidents and service requests. * Support the identification of operational process improvement opportunities. * Collaborate with technical and business teams in incident resolution. * Support communication and user training during change management processes. **Key Skills and Competencies** * Ability to **analyze operational processes** and manage requirements. * **Effective communication** with users, clients, and technical teams. * **Collaborative work** and service orientation. * Technical knowledge in **databases**, **programming languages**, and **agile methodologies** (Scrum, Kanban). * **Focus on technological solutions** and continuous improvement. * Strong **internal communication skills** and proactive attitude. **Qualifications** * Technician or professional degree in computer science, engineering, or related field. * Previous experience in user support or customer service. **Location** Hybrid / On-site (depending on project requirements). Base location: Santiago, Chile. **If you are passionate about technology, enjoy solving challenges, and want to grow with a collaborative and dynamic team, this opportunity is for you.**