Operational Back Office Executive

Description

Job Summary: We are seeking a coordinator to optimize the daily operations of Corporate and Legal Services, ensuring an exceptional customer service experience and efficient administration. Key Highlights: 1. Key coordination for the daily operations of two important areas 2. Ensuring an excellent customer service experience 3. Efficient management of schedules and internal requirements We are looking to incorporate into our team an organized, solution-oriented, and customer-focused individual capable of coordinating the daily operations of two key areas within our company: Corporate Services and Legal Services. This role is critical to ensuring an outstanding customer service experience and efficient administration of schedules, meetings, and internal requirements. **What will be your main challenges?** * Coordinate specialists’ and professionals’ schedules. * Manage both ad-hoc and scheduled meetings. * Confirm meetings with clients. * Reschedule appointments when necessary. * Optimize schedule utilization to minimize available time slots. * Manage requests via WhatsApp Business. * Maintain clear, courteous, and timely communication. * Create and route tickets to respective internal departments. * Coordinate requirements between clients and specialists. * Keep CRM information up to date. * Support operational continuity of teams. **Requirements:** * Technical or professional degree in Business Administration, Executive Secretariat, Commercial Management, or related fields. * Minimum 3 years of experience in Back Office, Coordination, Customer Service, or Administration roles. * Proficiency in Google Calendar. * Experience using CRM or management software is desirable. * Experience with WhatsApp Business or Botmaker is desirable. **Competencies we value:** * Impeccable written communication. * Excellent organizational skills. * Time planning and management. * Customer orientation. * Proactivity. * Adaptability. * Problem-solving ability. **Conditions:** * Work schedule: 42 hours per week. * Work mode: On-site. * Workplace: Av. El Golf, Las Condes. If you are an organized person who enjoys coordinating operations and is motivated to deliver excellence in service, we would love to meet you. Salary: $640\.000 \- $900\.000 per month Application question(s): * How many years of experience do you have in Back Office work? * Do you have experience managing service schedules? * What are your salary expectations? Workplace: On-site employment