Job Summary: We are seeking a FinOps Specialist to transform Toku's billing and collections processes, optimizing financial efficiency and scalability through automation and AI. Key Highlights: 1. Transform billing and collections processes with continuous improvement 2. Lead automation projects using AI and internal tools 3. Ownership of outcomes and key financial KPIs **Job Description** ------------------------- We are looking for an analytical, execution-oriented **FinOps Specialist** with a strong continuous improvement mindset to join Toku’s Finance team, reporting directly to our Finance Lead. Your mission will be to **rethink and transform how Toku executes its billing and collections processes**, identifying improvement opportunities and building the tools, automations, and processes required for the company to collect payments faster, more efficiently, and at greater scale. You will serve as the **process owner** for all processes under your responsibility: you will have ownership over their outcomes and KPIs, and must mobilize cross-functional teams to ensure the solutions we build deliver real impact. **Responsibilities** --------------------- As a FinOps Specialist, your key responsibilities will include: * **Rethink and transform Toku’s billing and collections processes:** + Map the end\-to\-end process (billing, notification, follow-up, dispute resolution) and identify opportunities to improve speed, accuracy, and customer experience. + Design the next version of the process, built to scale efficiently as the company grows. * **Build and implement automations and internal products:** + Lead automation projects using AI and design internal tools for the company’s financial processes, starting with billing and collections. + Own the full project lifecycle: define the problem, co-design the solution with Product/Engineering, measure impact, and ensure adoption by the teams using it. * **Take ownership of outcomes** + Define and monitor relevant billing and collections KPIs, such as delinquency rate, DSO, dispute resolution rate, etc. + Coordinate with Finance, Customer Success, Product, Engineering, and other teams to ensure implemented solutions deliver the expected impact. * **Build and scale new processes within Finance** + Identify new challenges and improvement opportunities within the Finance function. + This role starts with a focus on billing and collections but will expand progressively across Finance. As you consolidate these processes, you’ll have the opportunity to take ownership of other critical challenges. **Requirements** -------------- Bachelor’s degree in Commercial Engineering, Civil Engineering, or a related field. \+2 years of professional experience, ideally in finance, operations, or consulting. Experience leading end\-to\-end implementations or cross-functional projects, from design through adoption. Ability and interest in learning AI and automation tools. Autonomy, speed, and results orientation. High motivation and proactivity. Outstanding communication skills.
Sofía Muñoz
MyJob · HR
Sofía Muñoz
MyJob · HR
