Customer Operations Analyst

Description

Job Summary: We are seeking a passionate Customer Operations Analyst who is committed to process improvement and cross-functional collaboration to optimize the Order-to-Cash chain and elevate service quality. Key Highlights: 1. Lead continuous improvement and optimization of Order-to-Cash processes. 2. Collaborate with key teams to ensure an efficient supply chain. 3. Drive excellence in customer experience and business performance. Clorox is the place that’s committed to growth – for our people and our brands. Guided by our purpose and values, and with people at the center of everything we do, we believe every one of us can make a positive impact on consumers, communities, and teammates. Join our team. \#CloroxIsThePlace **Your role at Clorox:** If you are passionate about improving processes, working with cross-functional teams, and serving as a key pillar in the Order-to-Cash chain, this opportunity is for you. As a Customer Operations Analyst, you will be responsible for managing and overseeing the Order Management process, ensuring an optimal balance between service level and operational efficiency. Your role will be critical in maintaining seamless communication with internal and external customers, guaranteeing execution aligned with the company’s commercial and financial objectives. We seek a candidate with a Continuous Improvement mindset—capable of identifying opportunities, optimizing processes, reducing costs, and elevating service quality. Additionally, you will lead the consistency and accuracy of information supporting the Order-to-Cash flow, directly contributing to business performance and excellence in customer experience.**In this role, you will:** * Lead and supervise the Order Management Specialists team, ensuring quality and consistency of Order-to-Cash process data. * Ensure an efficient supply chain by collaborating with key functions such as Supply Chain, Sales, and Finance. * Identify and implement operational improvements and automations to optimize processes and reduce costs. * Monitor the end-to-end logistics cycle for customers, identifying efficiency opportunities through key KPIs. * Serve as operational support to the Customer Service Lead when required. \#LI\-ONSITE **What we look for:** * Professionals with degrees in Industrial Engineering, Business Administration, Logistics, or related fields. * 4+ years of experience in Supply Chain, Logistics, Customer Operations, Demand Planning, or related areas within fast-moving consumer goods (FMCG/CPG) industries. * Prior experience in retail and/or FMCG environments, managing end-to-end processes and collaborating with commercial and logistics teams. * Experience in Order-to-Cash processes and B2B customer service. Experience analyzing and interpreting logistical and commercial KPIs (e.g., OTIF, Fill Rate, Perfect Order). * Strong analytical skills, advanced Excel and Power BI proficiency. * Experience leading teams or coordinating cross-functional processes. * Excellent communication skills, results orientation, and ability to work under pressure. **Our values-based culture connects to our purpose and empowers people to be their best, professionally and personally. We serve a diverse consumer base which is why we believe teams that reflect our consumers bring fresh perspectives, drive innovation, and help us stay attuned to the world around us. That’s why we foster an inclusive culture where every person can feel respected, valued, and fully able to participate, and ultimately able to thrive.** **Learn more****.** -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- **Benefits we offer to help you be well and thrive:** ----------------------------------------------------- * Competitive compensation * Generous 401(k) program in the US and similar programs in international locations * Health benefits and programs that support both your physical and mental well-being * Flexible work environment, depending on your role * Meaningful opportunities to keep learning and growing * Half-day Fridays, depending on your location Please apply directly to our job postings and do not submit your resume to any person via text message. Clorox does not conduct text-based interviews and encourages you to be cautious of anyone posing as a Clorox recruiter via unsolicited texts during these uncertain times. To all recruitment agencies: Clorox (and its brand families) does not accept agency resumes. Please do not forward resumes to Clorox employees, including any members of our leadership team. Clorox is not responsible for any fees related to unsolicited resumes.