At Verisure, we are People Protecting People. We are an alarm company where innovation is one of our strongest values. We know clearly that our people are our greatest asset, and the key to our success is more than the sum of each individual's success. We create memorable experiences for our collaborators and are strongly focused on our customers. With a focus on inclusion, development, and growth of our employees, and under the framework of Law 21.015, which encourages the hiring of people with disabilities, we are looking for the best **Telephone Platform Supervisor for our Alarm Receiving Center.** **What are the main responsibilities?** * Ensure operational continuity through a shift system * Enhance team talent and performance by creating daily planning aligned with target indicators, providing continuous feedback. * Design and implement a workplace climate plan within their team. * Ensure compliance with service levels and operational goals * Guarantee staffing continuity according to shifts and time slots by actively seeking new hires. **Who are we looking for?** * Have 1 or 2 years of experience supervising telephone platforms, remote and in-person customer service. * Perform operational analysis for team direction and management of key performance indicators (KPIs). **What do we offer?** **Working at Verisure can be a great experience for your professional development and career plan. Among the benefits we offer and that differentiate us are:** * Corporate development program * Professional development programs and performance management * Complementary health, dental, and life insurance free of charge for employees and their dependents affiliated with Caja Los Andes. * Flexible time Vericoins (2 free days per year) * Excellent work environment * And more! More than 5.1 million families and small businesses trust us to protect what matters most to them. We are the leading provider of professionally monitored alarm systems in Europe and growing across Latin America, operating in a total of 17 countries. We integrate product development, design, and sales with installation, service, and a professional monitoring solution that is always active 24 hours a day, 7 days a week. And you, do you think you have what it takes to Protect People? If so, join our team! Apply here!