Level 2 Technical Support Specialist

Description

Job Summary: Accenture is seeking a Level 2 Technical Support Specialist to join its Cloud Infrastructure team and contribute to the continuous reinvention of technology. Key Highlights: 1. Reinvent technology and generate positive impact. 2. Be part of a team that creates and applies innovation. 3. Build an inspiring career in technology. **Reinvent with Accenture!** Build a career that inspires you and join Accenture Technology to be part of the continuous reinvention of technology and solutions that transform industries and generate positive impact. At Accenture, we live the future today. We don’t just apply technology—we create it. We work with the latest innovations to solve real-world challenges, combining diverse talent, creativity, and unique ideas. We believe that when every person can be authentic, change happens. We are looking for a professional to join the **Cloud Infrastructure** team as a **Level 2 Technical Support Specialist**. **Key Responsibilities:** * Resolve second-level (N2) technical incidents. * Analyze and document recurring issues. * Provide specialized support to end users and corporate platforms. * Contribute to the continuous improvement of IT services. **Requirements:** * Technical or university degree in Computer Science, Networking, Systems, Computing, or related field. * Minimum 3 years of technical support experience, including at least 2 years in N2 or similar roles. * Advanced knowledge of Windows, macOS, and Linux operating systems. * Experience diagnosing and resolving network, connectivity, device configuration, and service-related issues. * Corporate software support, antivirus, VPN, and security policies. * Basic knowledge of DNS, DHCP, and Active Directory administration. * Intermediate/advanced proficiency with ticketing and monitoring tools. **Desirable:** * ITIL Foundation knowledge. * Technical certifications from Microsoft, Linux, Help Desk, or related technologies. **Why Choose Accenture?** **A Unique Workplace—discover some of the benefits we offer you:** Career Development Flexible Working Hours \+50,000 trainings and courses available (online and in-person) Libraries, books, and podcasts ️Language Program * Free certifications through our partners! \+900 Reinventors certified in Chile GenAI Academy, with exclusive programs for Accenture. Recognized by Great Place To Work Chile 2025 as the #8 best company to work for among organizations with more than 1,000 employees. Global onboarding experience! Bonuses and year-end bonuses ‍ ️ Complementary health insurance (100% company-paid, no deductible) Birthday leave ‍Extended Parental & Maternity Leave Global knowledge network Named the world’s most diverse and inclusive company, according to the Refinitiv Diversity & Inclusion Index * ️Sustainability—a driver of change; learn about our commitment **About Us:** * 800K professionals globally. * 9K clients across 120 countries * \+2,000 talents in Chile. * Projects across diverse industries * *This process incorporates Artificial Intelligence tools. Accenture ensures **human review at every stage/decision point**.