Support and Continuous Improvement Analyst - Bupa Reñaca Clinic

Description

Position Summary: Support system processes, ensuring availability of training, support, and reporting; resolving issues and proposing operational improvements. Key Responsibilities: 1. Monitor and support the proper execution of system processes 2. Conduct training for medical and non-medical staff 3. Collaborate and propose operational improvement plans Bupa Santiago Clinic is seeking a Support and Continuous Improvement Analyst who will fulfill the mission to: Monitor and support the proper execution of system processes, ensuring the availability of training, support, reporting, and validations inherent to all organizational systems. Deliver on-the-job and large-scale training to medical and non-medical staff newly joining the SAP/HIS or Mask system. Provide on-site assistance for questions or new use cases arising among medical and non-medical staff. Resolve and/or escalate emergent system issues. Identify SAP/Mask incidents to initiate tracking and management. Provide immediate assistance in response to calls and/or requests. Review nursing records daily to ensure correct entry of information and/or data into the system. Coordinate local contingency plans in case of system outages or issues. Normalize records and documentation generated during contingency periods. Collaborate and propose operational improvement plans. Participate in the design and implementation of operational improvement plans. Employment Type: Full-time Application Question(s): * Indicate your availability to undergo training in Santiago for approximately 3 weeks. * Specify your experience as a Support and Continuous Improvement Analyst in the healthcare sector. * State your salary expectations and availability. Work Location: On-site employment